Customer Support Executive

2 weeks ago

Connaught Place Delhi Delhi, India Ls Hireman consulting Pvt Ltd Full time

Roles & Responsibilities:

- Handling inquiries / complaints from customers, targeting the satisfactory closure.
- Developing relationship with premium clients, thus enhancing the business.
- Providing help and advice to customers using the organization’s product or services.
- Revert to the clients thus confirming the service.
- Collaborate with the senior management team to develop a strategic and tactical plan to achieve the desired revenue targets.
- Complaint management.
- Finding ways to measure customer Satisfaction and improve services
- Response Time: Cases should be handled with in the defined TAT.
- Keeping accurate records of discussions or correspondence with the clients / Customers.

Key skills:
- Strong negotiation and influencing skills.
- The ability of communicate confidently - both through speaking and writing.
- A level of creativity when it comes to thinking of new sales opportunities.
- Good hand on MS-office.
- Good in analysis data trend.

**Job Types**: Permanent, Full-time

**Salary**: ₹20,000.00 - ₹30,000.00 per month

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 1 year (required)

**Language**:

- Hindi (required)
- English (required)

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