Officer - Collection Support

5 days ago

Noida, India SINDHUJA MICROCREDIT PRIVATE LIMITED Full time

Resolve product or service problems by clarifying the collection issues - Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure solution.
- Establish a system and procedures, responding to and following up on complaints at the Village Tract.
- Keep records of customer interactions, comments and complaints as well as details of actions taken.
- Work with Internal Sales. Operations and Grievance team to resolve customer collection issues/complaints.
- Follow up to ensure that appropriate actions were taken on customers’ requests.
- Refer unresolved customer grievances or special requests to designated departments for further investigation.
- Prepare regular reports on collections

**Skills, qualifications & job requirements**

l Minimum Graduate

l 1-2 Years of Prior experience as a telecaller/Customer Care or similar.

l Proficient in MS excel.

l Superb verbal communication.

l Ability to switch your communication style as per requirement.

l Capacity to receive critique without internalizing it.

l MFI/NBFC experience would be an added advantage.

**Salary**: ₹15,000.00 - ₹22,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Noida - 201307, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Microsoft Office: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- English (preferred)

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