Collections Officer
3 days ago
The position implies interaction with clients/debtors via phone and reminding about late or missed payments in various levels of delinquency, recovering the money owed in as little time as possible. As a collections officer, you will be representing the client on the phone to the debtor.
**Responsibilities**:
- Keep track of assigned accounts to identify outstanding debts
- Plan course of action to recover outstanding payments
- Locate and contact debtors to inquire of their payment status
- Negotiate payoff deadlines or payment plans
- Negotiate reasonable payment options
- Maintain accurate records about the customer payment status
- Handle questions or complaints
- Investigate and resolve discrepancies
- Create trust relationships with debtors when possible to avoid future issues
- Update account status and database regularly
- Alert superiors of debtors unwilling or unable to pay when necessary
**Working tool**:
- Personal computer, stationary, and telephone
**Qualifications/Requirements**:
- Minimum Diploma
- Experience as Desk Collection Staff
- Experience in working with targets and tight deadlines
- Must be proficient working within a team, as well as independently
- Working knowledge of MS Office and databases
- Excellent communication and people skills
- Apt in negotiating and persuading
- Ability to be polite and compassionate without lacking confidence
- Polite and sensitive towards people while also remaining committed to their purpose and persistent
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