Collections Officer(US Process)

2 days ago

Noida, Uttar Pradesh, India XpressEdu Full time

Shift:US Shift

Job Summary:

The Collections Officer is responsible for managing and collecting outstanding accounts receivable from customers, ensuring timely payments, resolving billing issues, and maintaining positive client relationships. The role involves direct interaction with clients, negotiation of payment arrangements, and adherence to company policies and regulatory requirements.

Key Responsibilities:

  • Contact clients/customers to collect overdue payments via phone, email, and written correspondence.
  • Review and monitor accounts receivable reports to identify delinquent accounts.
  • Investigate and resolve billing discrepancies or disputes.
  • Negotiate payment plans, settlements, or extensions in accordance with company policy.
  • Maintain accurate records of all collection activities and customer communications.
  • Prepare regular aging reports and collection performance summaries.
  • Collaborate with sales, finance, and legal teams to address chronic delinquency or escalate cases.
  • Ensure compliance with all relevant debt collection laws and company procedures (e.g., FDCPA, CFPB, or local collection regulations).
  • Recommend accounts for third-party collection or legal action when necessary.
  • Support continuous improvement in collection processes and cash-flow management.

Job Types: Full-time, Permanent

Pay: ₹35, ₹40,000.00 per month

Work Location: In person

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