Client Servicing Executive

We are looking to employ an experienced client servicing executive to handle all client inquiries, concerns, and complaints in a professional manner. The client servicing executive responsibilities include collaborating with the relevant departments to better address client needs, providing regular updates to higher management, and upselling company products where possible. You should also be able to identify new business opportunities through client referrals.

To be successful as a client servicing executive, you should be committed to helping clients and able to work well under pressure. Ultimately, an outstanding client servicing executive should demonstrate excellent communication, problem-solving, and customer service skills at all times.
- Introduce our company and its services to leads given to you.
- Maintain a detailed record of each lead and its status.
- Interact with clients, understand their requirements and coordinate with the design team to get a proposal made.
- Responding to client inquiries in a timely and professional manner.
- Identifying ways to overcome clients' initial dislike of company products.
- Make presentations and quotations.
- Go and meet the client and present the designs and gather feedback.
- Work with the MD closely and handle all the tasks related to the MD office and his key clients
- Travel for the show to oversee smooth execution.
- Handling and managing and keeping sale lead sheet updated.
- Calling sales leads and taking detailed brief and coordinating with design team and production team.
- Other key area to perform and take care is Recruitment, Admin, Sales, international operation, new business opportunity, production executing and setting up the organizational process.
- Mastermind creative ways to deliver an exceptional client experience.
- Develop and oversee the implementation of client service protocols.
- Resolve complex client problems or disputes in a professional manner.
- Coach and support team members to help them meet departmental goals.
- Keep records and documentation of client interactions for training purposes.
- Create monthly and quarterly departmental reports to determine whether KPIs are being met and where there is room for improvement.
- Ensuring that the correct terms of sale are entered into the client database to prevent avoidable billing issues.
- Proven experience in a leadership role is required.
- Bachelor's degree in business administration or an industry-related field **(Event Management / Media Buying & Selling).**
- Prior experience in customer facing roles is prefered.
- Excellent communication skills and the ability to anticipate the needs of customers.
- Must demonstrate strong analytical thinking skills.
- Should possess strong problem solving skills and the ability to make sound judgement calls.
- Superior organizational and time management skills.
- Knowledge of customer service programs and databases, or the ability to learn new software quickly.
- Innovative, creative thinking skills to ensure the organization is providing a cutting edge client experience.
- Ability to speak fluent English is an asset.

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹8,000.00 - ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift
- Evening shift
- Flexible shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

**Speak with the employer**
+91 7044043306