Enterprise Salesforce Architect

**Key Responsibilities**
- Govern and oversee the Salesforce platform across multiple clouds (Sales Cloud, Service Cloud, Marketing Cloud, Data Cloud, Revenue Cloud, Salesforce B2B Commerce, and Salesforce Field Service).
- Design and implement scalable and robust Salesforce solutions.
- Providing strategic technical insight with respect to Salesforce.
- Comprehend and uphold release management best practices - related to internal release management and product functionality upgrades coming from the vendor.
- Have a good understanding of MDM- Customer, Accounts, Contacts, Product, vendors etc.
- Manage and optimize integrations with enterprise systems such as SAP, MDM, e-commerce.
- Experience in integrating Salesforce platform with multiple ERPs.
- Stay updated with the latest Salesforce features, releases, and industry trends.
- Conduct regular system audits and prepare for Salesforce upgrades.
- Troubleshoot and resolve any issues related to the Salesforce platform.
- Advise on business requirement documents, user stories, functional specifications, and system design specifications.
- Elicit requirements using interviews, document analysis, requirements workshops, business process descriptions, use cases, scenarios, business analysis, and task and workflow analysis to define technical design.
- Translate business requirements into the technical design that ensures fewer revisions needed along the way because the needs analysis was conducted thoroughly.
- Managing the relationship with key business stakeholders to help define and meet business priorities.
- Coordinate and communicate process and system changes impact with crossfunctional teams.
- Work closely with Salesforce team to understand the latest trends.

**Desired Requirements**:

- Bachelor’s degree in computer science, Engineering, MIS, or related discipline (Masters preferred).
- Extensive experience as a Salesforce Architect with expertise in multiple Salesforce clouds.
- Certified Salesforce Application Architect, Certified Salesforce Admin and Certified CPQ Specialist; Certified Salesforce Technical Architect desired, Certified Salesforce Field Service.
- Strong knowledge and experience in understanding of GTM (Go-to-Market) plan and strategy and execute related process and system changes with a plan.
- Excellent track record of delivering successful systems implementations with high stakeholder satisfaction.
- Strong understanding of Salesforce Sales Cloud, Service Cloud, Revenue Cloud and SFS capabilities and B2B commerce, best practices and limitations and the ability to clearly communicate those to key stakeholders.
- Excellent knowledge and experience working on integrations between systems and data flows.
- Strong understanding and experience on Master Data management tools and framework.
- Hands on experience on data migration across platforms.
- Experience on Agile methodologies.
- Ability to accept and manage changing priorities and address issues quickly and professionally.
- Ability to analyze the business processes and business systems for inefficiencies and lead internal customers to success.
- Ability to lead and facilitate recommendations for solutions or improvements and reviewing solutions that can be accomplished through new technology or alternative uses of existing technology.
- Demonstrated ability to drive the end-to-end lifecycle of developing integration solutions, from conception to launch and post-launch support.
- Experience in back-end development of Salesforce including but not limited to design of data models, a strong knowledge of SOQL and SOSL, and usage of web technologies.