Salesforce business analyst

3 weeks ago

Thane, India Revuteck Full time

Job Summary

Revuteck is looking for an experienced Salesforce Business Analyst to join our team in Thane, Mumbai . The ideal candidate will be responsible for analyzing business processes, gathering requirements, designing and configuring Salesforce solutions, and managing projects. This role requires a strong understanding of Salesforce Sales Cloud, Service Cloud, Experience Cloud, and CPQ , along with experience in Agile methodologies and integration with enterprise applications.

Key Responsibilities

  • Work closely with business stakeholders to analyze and document business requirements .
  • Design scalable Salesforce solutions including workflows, reports, custom objects, and validation rules.
  • Manage Salesforce projects, including requirement gathering, planning, execution, and testing .
  • Develop and maintain Salesforce solution documentation , including process flows, data models, and technical specifications.
  • Ensure CRM best practices are followed to align with the businesss overall strategy.
  • Define a requirements management strategy , including elicitation processes, documentation standards, and review procedures.
  • Participate in Agile Scrum processes , backlog grooming, and sprint planning.
  • Assist the Product Owner in defining priorities and selecting scope for upcoming releases.
  • Ensure all project requirements are within the Statement of Work (SOW) and communicate any scope changes.
  • Work with cross-functional teams to implement Salesforce integrations with other enterprise applications .
  • Provide user training and support to ensure smooth adoption and usage of Salesforce solutions.

Required Skills & Qualifications

  • Bachelor's degree in Business Administration, Computer Science, Information Systems, or a related field .
  • 4-5 years of experience working as a Salesforce Business Analyst .
  • Strong expertise in Sales Cloud, Service Cloud, Experience Cloud, and Salesforce CPQ .
  • Experience with requirement gathering, process modeling, gap analysis, and solution design .
  • Hands-on experience with Salesforce configuration, declarative automation, and custom workflows .
  • Knowledge of data migration tools, APIs, and integration platforms such as MuleSoft, Data Loader, and ETL tools.
  • Experience with Agile methodologies (Scrum, SAFe, DevOps) and project management tools like Jira and Confluence .
  • Strong analytical, problem-solving, and communication skills.
  • Ability to interact with both technical and non-technical stakeholders .
  • Salesforce Administrator (ADM 201) or Business Analyst Certification is a plus.


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