Salesforce business analyst
3 weeks ago
Job Summary
Revuteck is looking for an experienced Salesforce Business Analyst to join our team in Thane, Mumbai . The ideal candidate will be responsible for analyzing business processes, gathering requirements, designing and configuring Salesforce solutions, and managing projects. This role requires a strong understanding of Salesforce Sales Cloud, Service Cloud, Experience Cloud, and CPQ , along with experience in Agile methodologies and integration with enterprise applications.
Key Responsibilities
- Work closely with business stakeholders to analyze and document business requirements .
- Design scalable Salesforce solutions including workflows, reports, custom objects, and validation rules.
- Manage Salesforce projects, including requirement gathering, planning, execution, and testing .
- Develop and maintain Salesforce solution documentation , including process flows, data models, and technical specifications.
- Ensure CRM best practices are followed to align with the businesss overall strategy.
- Define a requirements management strategy , including elicitation processes, documentation standards, and review procedures.
- Participate in Agile Scrum processes , backlog grooming, and sprint planning.
- Assist the Product Owner in defining priorities and selecting scope for upcoming releases.
- Ensure all project requirements are within the Statement of Work (SOW) and communicate any scope changes.
- Work with cross-functional teams to implement Salesforce integrations with other enterprise applications .
- Provide user training and support to ensure smooth adoption and usage of Salesforce solutions.
Required Skills & Qualifications
- Bachelor's degree in Business Administration, Computer Science, Information Systems, or a related field .
- 4-5 years of experience working as a Salesforce Business Analyst .
- Strong expertise in Sales Cloud, Service Cloud, Experience Cloud, and Salesforce CPQ .
- Experience with requirement gathering, process modeling, gap analysis, and solution design .
- Hands-on experience with Salesforce configuration, declarative automation, and custom workflows .
- Knowledge of data migration tools, APIs, and integration platforms such as MuleSoft, Data Loader, and ETL tools.
- Experience with Agile methodologies (Scrum, SAFe, DevOps) and project management tools like Jira and Confluence .
- Strong analytical, problem-solving, and communication skills.
- Ability to interact with both technical and non-technical stakeholders .
- Salesforce Administrator (ADM 201) or Business Analyst Certification is a plus.
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