Complaint Handler

4 days ago

Karol Bagh Delhi Delhi, India A.K INFO Full time

**Job Title: Customer Complaint Handler**

**Location**: Karol Bagh, New Delhi
**Company**: AK INFO

**Job Type**: Full-Time
**Experience**: 0-3 years
**Department**: Customer Support / Service

**Job Summary**:
**Key Responsibilities**:

- Listen to customer concerns patiently and note down complete issue details
- Acknowledge and respond to complaints promptly
- Investigate and coordinate with internal teams (dispatch, technical, billing, etc.) to resolve the issue
- Keep the customer updated on the progress of their complaint
- Provide clear and polite resolutions within the company’s guidelines
- Escalate serious or unresolved complaints to higher management
- Maintain proper records of complaints, resolutions, and feedback
- Identify recurring issues and report them to improve systems and service

**Requirements**:

- Minimum qualification: 12th pass / Graduate (preferred)
- Good communication skills in Hindi and basic English
- Patient, polite, and solution-oriented attitude
- Prior experience in customer service or call handling is a plus

**Preferred Skills**:

- Ability to remain calm under pressure
- Quick learner with basic problem-solving skills
- Good listener and a team player
- Time management and follow-up skills

**Working Hours**:
10:00 AM to 8:00 PM, Monday to Saturday

**Salary**:
Based on experience and performance

**To Apply**:
Or Contact**:+91 90975 12623**

Pay: ₹12,000.00 - ₹20,000.00 per month

Work Location: In person

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