Call Handler

Key to the Call Handler position is the ability to listen carefully to the details of every call. There will often also be standard and mandatory responses to be relayed to specific situations, which you will be expected to deliver consistently. The ability to speak clearly and calmly will also be important. Empathy and excellent customer service skills are...

If you are looking for office work, are cool-headed under pressure and enjoy providing excellent customer care over the phone, then working as a Call Handler with BT could be for you. Key to the Call Handler position is the ability to listen carefully to the details of every call. There will often also be standard and mandatory responses to be relayed to...

**Making Outbound Calls**: Contact potential or existing customers to inform them about products or services, gather feedback, or follow up on inquiries. - **Receiving Inbound Calls**: Answer incoming calls from customers to provide information, resolve issues, and address queries or complaints. - **Maintaining Customer Records**: Accurately record details...

Responsibilities: **Manage large amounts of inbound and outbound calls in a timely manner Follow communication “scripts” when handling different topics Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Seize opportunities to upsell products when they arise Build sustainable relationships and...

Call Center Agent Job Responsibilities**:Informs clients by explaining procedures; answering questions; providing information**. Maintains communication equipment by reporting problems. Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures. **Job Types**: Full-time, Permanent, Fresher Pay:...

Answering to all the pre-purchase and post-purchase queries from the customer. - Answering to all the service calls. - Registering the customer’s calls in the Service Partner CRM. - Doing Review and Feedback Calls With the Customers. **Key Skills** - Excellent communication skills with a strong command of the English Language and accent is a must. -...

Answering to all the pre-purchase and post-purchase queries from the customer. - Answering to all the service calls. - Registering the customer’s calls in the Service Partner CRM. - Doing Review and Feedback Calls With the Customers. **Key Skills** - Excellent communication skills with a strong command of the English Language and accent is a must. -...

Respond to customer inquiries via calls, emails, chat, and social mediaProvide accurate, valid, and complete information about products and services.Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.Maintain customer satisfaction by going the extra mile to deliver a positive experience.Escalate unresolved issues to...

Call Center Agent Job Responsibilities**:Informs clients by explaining procedures; answering questions; providing information**. Maintains communication equipment by reporting problems. Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures. **Job Types**: Full-time, Permanent, Fresher Pay:...

Role & Responsibilities: Handling Customer Calls / Queries. Coordinating Between Customers, and Sales Team. Provide information of Products / Services / Offers to customers Handling Outbound calls Understand customer needs Responsible for Leads Conversion Solve customers query over the phone Your main goal is to boost our sales by reaching out to the...