Customer Support Representative

2 weeks ago

Noida Sector Noida Uttar Pradesh, India JVW Technologies Full time

We are hiring dynamic and customer-focused individuals to join our US Voice Process. As part of this role, you will handle banking-related queries from US-based customers, ensuring high-quality service delivery and customer satisfaction.

**Key Responsibilities**:

- Handle inbound and outbound calls to assist US customers with banking-related queries.
- Provide exceptional customer service by resolving issues promptly and professionally.
- Maintain accurate records of customer interactions and transactions.
- Adhere to company policies and compliance guidelines.
- Collaborate with team members and supervisors to ensure smooth operations.

**Eligibility Criteria**:

- **Education**: Any Graduate or Undergraduate.
- **Experience**: Minimum 6 months of international call center experience preferred. Freshers with excellent communication skills are also welcome to apply.
- **Communication Skills**: Must have excellent English verbal and written communication skills
- **Shifts**: Must be willing to work night shifts.
- Experience in inbound callings, US support, US process, international voice process, process associate, international calling are added advantage

**Pls call**

**Sonam 9153619895**

**Mohsina 8218846274**

**Tanya 9149313427**

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹45,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Night shift
- Rotational shift
- US shift

Supplemental Pay:

- Commission pay
- Joining bonus

Ability to commute/relocate:

- Noida Sector 62, Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Language**:

- Hindi (preferred)
- English (required)

Work Location: In person

**Speak with the employer**
+91 8218846274

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