Live Chat Executive

7 days ago

Salt Lake Kolkata West Bengal, India Assurex e-Consultant Full time

**Job Title**: Live Chat Executive (Freshers Only)
**Salary**: ₹10,000 - ₹13,000 (In-hand)

**Job Type**: Full-Time/Part-Time

**JOB DESCRIPTION FOR THE POSTION OF LIVE CHAT EXPERT**:
We are looking for a smart, proactive, and customer-oriented Live Chat Expert to handle inbound Client queries, provide academic service support, and drive conversions through engaging and persuasive communication.

**Key Responsibilities**:
1. Live Chat Communication & Lead Conversion:
Respond promptly to client queries via live chat platforms, WhatsApp, and other messaging channels.

Understand client requirements and guide them about our services.

Share accurate service details, pricing, and deadlines with clients.

Follow up with leads to convert inquiries into confirmed orders.

Maintain a high level of professionalism and empathy in every interaction.

2. Client Coordination & Order Management:
Coordinate between clients and the management team for smooth order processing.

Ensure timely collection of data and submission of completed work.

Update clients about order status and resolve post-delivery concerns.

Maintain proper documentation and chat logs for all interactions.

3. Marketing Support & Reporting:
Assist in promotional campaigns via chat and messaging tools.

Identify upselling and cross-selling opportunities.

Track daily inquiries, conversions, and maintain performance reports.

Share feedback and suggest improvements for better customer engagement.

**Required Skills & Qualifications**:
Bachelor’s degree (preferred in Marketing, Communications, or related field).

Good communication and negotiation skills.

Strong multitasking and problem-solving abilities.

Ability to work under pressure and meet daily targets.

Familiar with live chat tools, Google Workspace, and CRM platforms.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹13,000.00 per month

**Benefits**:

- Flexible schedule

Work Location: In person

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