Walk-in Interview for Customer Success Associate

5 days ago

Andheri West Mumbai Maharashtra, India One Arc Labs Private Limited Full time

Customer Success Partner for White Label SaaS Platform Sales

Position: Customer Success

Department: Sales

Employment Type: Full-Time

Key Responsibilities:
Lead Generation and Cold Calling

Conduct outbound calls to potential clients to introduce the white-label SaaS platform and its benefits.

Generate leads through proactive research and database management.

Qualify prospects based on their business needs and interest in the platform.

Client Engagement

Build and maintain relationships with prospects through regular follow-ups and effective communication.

Address queries, objections, and concerns to drive interest in the platform.

Sales Coordination

Schedule and coordinate demos with senior sales executives or the technical team.

Ensure smooth handover of qualified leads to the sales team for closure.

Database Management

Maintain accurate records of calls, lead status, and interactions in CRM software.

Update and organize customer databases regularly.

Target Achievement

Meet daily, weekly, and monthly call and lead generation targets.

Collaborate with the sales team to achieve overall sales goals.

Feedback and Reporting

Provide feedback from prospects to improve sales pitches and product offerings.

Generate daily/weekly reports on call outcomes and lead conversions.

Required Skills and Qualifications:
Proven experience in tele calling, inside sales, or a similar role (experience in SaaS or B2B sales is a plus).

Excellent verbal communication and interpersonal skills.

Strong persuasive and negotiation skills.

Basic knowledge of SaaS platforms and technology trends (training will be provided).

Familiarity with CRM tools and lead tracking systems is preferred.

Target-driven and self-motivated with the ability to work independently.

Key Competencies:
Positive attitude and customer-focused mindset.

Ability to handle rejection and maintain persistence.

Strong organizational and multitasking abilities.

Compensation and Benefits:
Competitive salary with performance-based incentives.

Opportunity for growth in a fast-paced SaaS environment.

Ongoing training and professional development.

Flexible work hours.

**Job Types**: Full-time, Permanent, Fresher

Pay: From ₹18,000.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Commission pay
- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (required)

Work Location: In person

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