Collection Executive

4 days ago

Mahatma Gandhi Road Bengaluru Karnataka, India Bhive Workspace Full time

**Role Overview**

An **Collection Executive** (workspace business) is responsible for proactively reaching out to enterprise (B2B) customers to collect outstanding payments, reduce overdue accounts, and maintain a healthy accounts receivable balance. This role requires strong negotiation skills, financial acumen, and the ability to manage client relationships professionally.

**Roles and Responsibilities**:
**1. Outbound Collection Calls**
- Proactively call enterprise customers with overdue invoices.
- Follow up on payment commitments and ensure timely collections.
- Negotiate repayment terms or settlements when necessary.
- Provide reminders before invoices become overdue to prevent delays.

**2. Accounts Receivable & Credit Management**
- Monitor and track outstanding balances through aging reports.
- Maintain accurate records of all interactions, commitments, and escalations.
- Investigate payment delays and resolve disputes or discrepancies.
- Work with internal teams (finance, sales, legal) to ensure smooth collections.

**3. Relationship Management**
- Build and maintain strong relationships with enterprise customers while ensuring payments.
- Educate customers on payment terms, billing cycles, and company policies.
- Address and resolve client concerns professionally.

**4. Risk Management & Escalation**
- Identify high-risk accounts and escalate potential bad debts.
- Recommend necessary legal actions or further collection measures.
- Work with legal teams or external agencies when required.

**5. Reporting & Performance Monitoring**
- Provide regular updates on collection status and outstanding amounts.
- Track payment trends and identify areas for process improvement.
- Ensure compliance with internal policies and regulatory requirements.

**Skills and Qualifications**:

- **Education**: Bachelor's degree in Finance, Accounting, Business Administration, or related field. Relevant certifications in collections or finance are a plus.
- **Experience**: Minimum 1 year of experience in a collection role or a similar customer-facing position.
- **Skills**:

- Strong communication and negotiation skills.
- Proficiency in MS Office (Excel, Word) and experience with collection software.
- Attention to detail and the ability to manage multiple accounts simultaneously.
- Conflict resolution and problem-solving abilities.
- Knowledge of legal and regulatory requirements related to collections.

**Personal Attributes**:

- Strong interpersonal skills and the ability to maintain positive customer relationships.
- High level of integrity, responsibility, and reliability.
- Ability to work under pressure and meet targets.

Pay: ₹350,000.00 - ₹400,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Application Question(s):

- What is your Current CTC ?
- What is your expected CTC ?

Willingness to travel:

- 100% (required)

Work Location: In person

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