Collections Executive

Credit Assessment

**Collections Executive**:

- Bengaluru- Work Type: Full Time

Collections Executive

ABOUT ZOLVE
- Welcome to the financial frontier of limitless possibilities - welcome to Zolve. We're not just a fintech; we're architects of a financial revolution, crafting a narrative that transcends borders. At Zolve, we believe in rewriting the rules of finance to empower global citizens, nomads, and dreamers to navigate the world without constraints.

Zolve is the world’s first cross-border neo-bank which helps migrants get access to credit in the new country based on their home country's credit score. Zolve’s cross-border capabilities enable global citizens to access financial products such as checking accounts, credit cards, remittances, insurance, and loans seamlessly, helping them to be financially free to pursue their ambitions, without limiting the services to a particular country.

As we continue to grow into multiple geographies, product lines, and customer segments, we are seeking a dynamic Collections Executive to join us and support our journey

**Role**:Collections Executive

**Location**:Bengaluru / Delhi

**Employment Type**:Full-Time

RESPONSIBILITIES

**Collection Activities**:
- Manage assigned portfolios of delinquent US credit card accounts. Negotiate payment arrangements or settlements that align with company policies.**Account Management**:

- Update and maintain accurate records of collection efforts and outcomes.
- Identify accounts requiring escalations or legal actions and forward them to the appropriate teams.

**Regulatory Compliance**:

- Ensure all collection activities adhere to US regulations, including the Fair Debt Collection Practices Act (FDCPA).
- Handle sensitive customer information in compliance with data protection standards.

**Customer Service**:

- Address customer queries and concerns regarding their credit card accounts professionally.
- Educate customers about repayment options and the consequences of non-payment.

**Performance & Reporting**:

- Meet or exceed monthly collection targets and key performance indicators (KPIs).
- Prepare regular reports on collection progress, payment trends, and account statuses.

QUALIFICATIONS

**Education**: Bachelor’s Degree in Finance, Business, or a related field

**Experience**:
- 3-6 years of relevant experience working in the collections team for consumer credit products such as Credit Card, Personal Loan, Education Loan, 2W and 4W, Home Loan, etc-
- Experience in developing and enacting debt recovery plans and strategies to prevent losses**Technical Skills**:
- Excellent knowledge of various collection techniques-
- Experience in developing and enacting debt recovery plans and strategies to prevent losses-
- KnowledgeofMSOffice, DataInterpretation, databases, and alternate modes of collections**Soft Skills**:
- Excellent communication and interpersonal skills-
- Demonstrated experience of being empathetic with customers-
- Problem-solving and critical-thinking skillsMORE ABOUT ZOLVE

**KEY TEAM MEMBERS**:
CAPITALISATION
- We have raised **$105Mn in Equity funding** and a **$200Mn warehouse debt line**, with details mentioned below:
RoundFundingInvestorsSeed$15 MnAccel, LightspeedSeries A$40 MnDST Global, Alkeon Capital, Tiger Global, Accel, Lightspeed, Founder CollectiveSeries B$50.75 MnWill be updated soonWe also have access to a **$200Mn warehouse debt line** from Community Investment Management

Zolve is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.