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Remote Robot Operator
2 weeks ago
Robot Control: Operate and control robots remotely using Kabam’s remote management software. Follow designated procedures and protocols to ensure safe and efficient operation.
- Monitoring: Utilize remote monitoring systems to keep a close eye on robot performance, sensors, and feedback. Ensure that robots are functioning optimally and intervene as necessary.
- Handle Incident Management: Respond to and resolve robot issues within the defined Service Level Agreement (SLA).
- Reporting and Process Improvement: Identify and report errors, failures, and suggest improvements to existing processes and technologies. Contribute to the enhancement of operational efficiency and customer satisfaction.
- Communication and Standard Operating Procedures: Follow predefined communication scripts and standard operating procedures while interacting with customers and addressing their needs. Provide accurate information, research issues thoroughly, and offer appropriate solutions or alternatives.
- Data Management: Maintain detailed records of all interventions and interactions. Ensure accurate documentation of actions taken and outcomes achieved.
- Performance Tracking and Learning: Participate in training sessions and seize learning opportunities to expand your knowledge of Kabam’s technologies and processes.
What do we look out for?
- Prior experience in incident management, customer service, or technical support roles is preferred.
- Strong communication skills are essential to interact with customers, relay information clearly, and provide support. This includes both oral and written communication abilities.
- Keen Eye for Detail. Attention to detail is important for accurately documenting interventions, identifying errors or bugs, and ensuring precise communication with customers and team members.
- Ability to Work Independently and as Part of a Team. The role requires the capability to work independently with mínimal supervision. However, collaboration and teamwork are also important when coordinating with colleagues and sharing knowledge or insights.
- Excellent Time Management and Multitasking: The ability to manage time effectively, prioritize tasks, and handle multiple responsibilities simultaneously is necessary for efficient operations.
- Good English skills (verbal and written).
- Owns a Laptop and Headset. Being equipped with a personal laptop that runs Google Chrome and a headset is required as part of the Bring Your Own Device (BYOD) concept.
- Able to Work in a 24/7 Roster-Based Shift. The job involves working in rotational shifts, including weekends and holidays, to provide round-the-clock support and ensure continuous operation.
**Job Types**: Full-time, Permanent
**Salary**: ₹23,000.00 - ₹40,000.00 per month
Schedule:
- Monday to Friday
Work Location: Remote
