Eps Trend Micro Mumbai

1 week ago

Mumbai, India Capgemini Full time

Attend the Client calls Provide updates for the respective tools
- Support L2 for troubleshooting in terms of stuck anywhere
- Manage end to end Endpoint Security Solutions which includes and not limited to install configure manage administer troubleshoot etc
- Hands on experience in security incident response lifecycle and its phases
- Provide Service improvement to the management
- Fine tuning rules Raise case and follow up with support for any issue with Vendors Suggest new integration to the clients and their benefits
- Monitor EDR AV logs Trend Micro Monitor dashboard for compliance threats and troubleshoot
- Check if any incidents are missed by L1 and follow up for the cause
- Basic level of fine tune policies and provide service improve plans

**Primary Skills**:

- Maintain the SOP for the new events
- Performing Daily Server health check Monitor AV EDR consoles Analysis of incidents and take appropriate action based on work instructions

**Secondary Skills**:

- Provide service to end users throughout the resolution process
- Raising tickets and assigning to the resolver team if required

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