Founder's Office

1 week ago

Bengaluru Karnataka, India FullThrottle Labs Pvt Ltd Full time

**About the Company**:*

## About the role:
We’re looking for a Founder‘s Office Associate who will wear multiple hats across:

- **AI-driven operations & automation**
- **Customer support & success**
- **Sales support, demos, and upsell strategy**
- **Product insights & feedback loops**

This is a **cross-functional, dynamic role** for someone who thrives in ambiguity, enjoys building things from scratch, and loves playing with AI tools to solve real-world problems.

## **Responsibilities: **

### **Operations & Automation (~40%)**
- Identify repetitive processes across customer support, internal ops, and sales — and **automate them using AI tools, APIs, and no-code platforms.**
- Build, manage, or integrate tools that streamline operations (think Zapier, GPT APIs, LangChain).

### **Customer Success & Support (~20%)**
- Engage with customers to **resolve support tickets, guide onboarding**, and ensure continued satisfaction.
- Act as a **technical liaison** between customers and engineering.

### **Product Feedback & Growth (~20%)**
- Channel customer feedback into actionable product improvements.
- Collaborate with product and engineering teams to **prototype new features or solutions**.

### **Sales & Upsell (~20%)**
- Assist the founder and sales team in **sales calls, demos, and technical discussions.**
- Identify **upsell opportunities** and help execute expansion strategies.
- Contribute to **improving the sales process with AI and automation.**

# Prerequisites:

- **Native Operator**: Familiarity with LLMs, prompt engineering, and no-code AI tools.
- **Sales & Growth Orientation**: Comfortable with pitching, customer demos, and understanding revenue growth levers.
- **Technical Comfort**: Can work with APIs, automation platforms (Zapier, Make, Retool), and basic scripting is a plus.
- **Customer-First Thinking**: Deep empathy for customers and a strong problem-solving mindset.
- **Startup Hustler**: You’re proactive, self-directed, and thrive in an ambiguous, fast-moving environment.
- Bonus: **Previous experience in SaaS, AI startups, customer success, sales engineering, or product ops.**

## Nice to Have
- Prior experience in SaaS, AI startups, customer success, sales engineering or product operations.
- Familiarity with building and automating internal processes beyond the basics.

# Why Join Us
- Be part of a **founding team shaping the future of AI in hiring.**
- Work directly with the founder and core team — massive exposure.
- Opportunity to **grow into a leadership role** in success, growth, or operations.
- Competitive compensation, flexible work setup, and a chance to shape your own role.

Pay: ₹600,000.00 - ₹1,500,000.00 per year

Work Location: In person

**Speak with the employer**
+91 9008078505

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