Customer Relationship Executive

4 days ago

Kankarkhera Meerut Uttar Pradesh, India R.K. INTERNATIONAL SCHOOL Full time

**Customer Relationship Executive (CRE) - Parent & Student Relations**
**Location**: Meerut, Uttar Pradesh
**Organization**: RK International School
**Employment Type**: Full-time
**Experience**: 1-4 years (experience in school/education/customer service preferred)
**Joining**: Immediate

**About RK International School**:
RK International School is a CISCE-affiliated institution in Meerut focused on blending academic excellence with Indian cultural values and holistic development. With 700+ students and a growing parent community, we are looking for a dedicated **Customer Relationship Executive** to be the connecting bridge between the school and its families.

**Role Objective**:
To ensure a high-quality experience for parents and students by providing timely assistance, handling inquiries, resolving concerns, and building long-term trust and satisfaction with the school.

**Key Responsibilities**:Parent Communication**:

- Handle inquiries related to fees, transport, academic schedule, events, etc.
- Provide accurate, friendly, and solution-focused responses.

**Follow-Up & Feedback**:

- Follow up with new and existing parents for updates, feedback, and satisfaction surveys.
- Maintain communication logs and update CRM or Excel databases regularly.

**Relationship Management**:

- Build rapport and trust with parents to encourage retention and referrals.
- Resolve grievances or escalate issues to the appropriate department with promptness and professionalism.

**Support & Coordination**:

- Coordinate with school departments (accounts, academics, transport) to solve queries.
- Assist during PTMs, Open Houses, orientation days, and school functions.

**Documentation & Reporting**:

- Maintain parent interaction records, complaint logs, and follow-up reports.
- Prepare daily/weekly reports for the management team.

**Key Requirements**:

- Graduate in any stream (education, communication, or hospitality preferred).
- 1-4 years of experience in a customer service or relationship role (school/education background is a plus).
- Excellent verbal and written communication skills in Hindi and English.
- Friendly, calm, and solution-oriented attitude.

**Desirable Attributes**:

- Empathetic and emotionally intelligent.
- Strong listening and problem-solving skills.
- Ability to multitask and remain professional under pressure.

**Perks & Benefits**:

- Competitive fixed salary
- School-based working hours
- Supportive work culture and growth opportunity
- Direct interaction with school leadership and management

**How to Apply**:
Send your **CV** and a short note on **“Why customer relationship matters in a school”** to:
**Phone**: +91-9410682963

Pay: ₹10,000.00 - ₹30,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9997615327

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