Customer Support Executive

1 week ago

Jaipur, India CIMET (Vconnex Pvt. Ltd.) Full time

**CIMET (Vconnex Pvt. Ltd., Jaipur)**

**CIMET - A Comparison Software Leader**

CIMET is an Australian company that provides Comparison as a Service to many brands in Australia. Our mission is to help our customers live their financial best and save on everyday utilities.

CIMET is on an exciting journey, investing millions globally to design innovative digital data, and API platforms to serve our customers seamlessly.

As a Customer Support Executive, you will provide an industry-leading experience to customers, delivering moments that matter at every point of contact. They will play a pivotal role in retaining and building upon our existing customer base, by delivering a first contact resolution and acting as a brand ambassador at all times.

**Roles and Responsibilities**:

- Must be good in follow-up and interpersonal skills.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Possessing excellent product knowledge to enhance customer support.
- Build and maintain customer relationships in support of Customer Onboarding and Customer retention.
- Maintaining a pleasant working environment for your team.

**Requirements**:

- Excellent interpersonal skills.
- Must have excellent English language communication skills.
- Intermediate Knowledge of Excel
- Qualification: Graduate Fresher or Undergraduate
- Shift: Morning Shift (fixed)
- Qualification: 12th minimum/Graduate

**What we offer**:

- Competitive salary depending upon experience
- Freedom for personal growth and development of your role
- A peer learning environment and managers invested in employee growth
- Comprehensive and detailed training and induction period to assist them in their new role with all of the information & knowledge they would need to succeed.
- Australian Holidays
- Private Health Care
- 5.5 working days

**Salary**: ₹21,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Morning shift

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- C Scheme, Jaipur - 302001, Rajasthan: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Customer support: 1 year (preferred)

**Language**:

- English (required)

**Speak with the employer**
+91 8619297430

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