Collection Trainer

1 week ago


Electronic City Bengaluru Karnataka, India Teleperformance Full time

Role is positioned Collection process training and Behavioral Training
- Key responsibility includes providing training and upskilling of resources hired as fresh graduates for working in customer facing roles
- Design and develop the training content
- Design and develop the regular assessments to understand the effectiveness of the training
- Track individual performance during and after the trainings and conduct refresher sessions on need basis
- Work closely with operations to address the key concern areas in operations arising from knowledge gaps
- Responsible for managing the expectations from Internal and External Stakeholders.

**Required Profile/ Experience**
- Experience in Collection process trainer
- Excellent spoken and written communication
- Good knowledge of MS Excel is mandatory
- Must be deadline oriented
- Excellent Team Player and Good Judgment Skills
- Qualification Any Graduate
- Minimum 1 year in relevant experience.
- Salary: up to 4 Lac
- Job Location Electronic city, Bangalore

**Salary**: ₹300,000.00 - ₹400,000.00 per year

**Benefits**:

- Flexible schedule
- Health insurance
- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Joining bonus
- Quarterly bonus
- Shift allowance

Ability to commute/relocate:

- Electronic City, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Collection process trainer: 1 year (preferred)
- Collection: 1 year (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91 9449900627
- Health insurance



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