Customer Service Officer

5 days ago

Kukatpally Hyderabad Telangana, India Vezmanta Infra and Interiors Private Limited Full time

**1. Client Interaction**:

- **Welcoming and greeting clients**: Providing a positive first impression through excellent customer service.
- **Scheduling appointments**: Managing calendars for consultations, meetings, or service appointments with clients.
- **Gathering client information**: Collecting and verifying necessary client data such as contact information, preferences, and previous interactions.

**2. Follow-up Management**:

- **Tracking client engagement**: Monitoring ongoing client communications and ensuring timely follow-ups.
- **Proactive client outreach**: Reaching out to clients for feedback, service updates, or to ensure client satisfaction.

**3. CRM Updates and Status Management**:

- **Data entry**: Inputting accurate and up-to-date information about client interactions, deals, and status changes.
- **Managing client statuses**: Updating the client’s progress or status, such as ‘new’, ‘in-progress’, ‘completed’, or ‘follow-up needed’.
- **Tracking sales leads**: Recording leads and their progress, from the initial contact to deal closure or any next steps.
- **Generating reports**: Producing summaries or status reports for internal review or management, showcasing client engagement and outcomes.

**4. Collaboration with Other Departments**:

- **Coordinating with sales and service teams**: Ensuring smooth communication between departments to address client needs and escalate concerns.
- **Sharing client feedback**: Providing insights or feedback from clients that could improve service or product offerings.

**5. Communication Tools**:

- **Using CRM software**: Efficiently managing customer information and maintaining a clear, organized record of all client interactions.
- **Automated follow-ups**: Setting up reminders or automated workflows for standard follow-up processes, saving time while maintaining consistency.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹18,000.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Commission pay
- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Language**:

- English (required)
- Hindi (required)
- Telugu (required)

Work Location: In person

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