Salesforce Administrator

2 days ago


Bengaluru, India Apptio Full time

Overview:
**Business Systems Analyst II**

**Responsibilities**:

- Partner with stakeholder leaders to create effective Salesforce solutions along with technical and functional support to users of Salesforce.
- Implement and govern security related to profiles, permission sets, roles, sharing settings, and login access policies
- Perform Audit Trail monitoring as needed
- Serve as daily monitor for internal Salesforce support, acting as Tier 2 help desk researching and diagnosing user issues. Classify items as hot fixes or deferred to backlog.
- Manage Sandbox environments and conduct QA Tests on new development

Minimum Requirements:

- Bachelor' s degree or equivalent work experience
- Prior experience in Business Analysis and requirements gathering
- 4-6 years of experience in configuring and managing com Service Cloud and/or Sales Cloud
- Proficient in com administrative skills, such as creating user, profiles, roles, custom objects, custom fields, page layouts, workflow rules, validation rules, reports, dashboards, and process builder
- Experience with deployments from sandbox to production
- Experience in performing data cleanup, extraction, and mass changes using data loader
- Excellent communication skills and ability to communicate at all levels of the organization
- Ability to work independently and be results-driven
- Proven experience building Salesforce components supporting core business processes

Preferred Qualifications
- Agile Development and SCRUM delivery methodology
- com Advanced Administrator Certification
- com CPQ Specialist Certification
- Experience with Salesforce Communities
- Familiarity with Visualforce, Lightning Web Components, & Apex coding and syntax
- Experience implementing Knowledge management



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