Restaurant Captain

2 weeks ago

Airoli Navi Mumbai Maharashtra, India The Tripling Food Company Full time

Responsibilities:

- Greet guests as they arrive at the restaurant, escort them to their tables, and ensure they receive prompt and courteous service throughout their dining experience.
- Oversee the dining room operations to ensure smooth and efficient service, including seating arrangements, table turnovers, and guest satisfaction.
- Coordinate with the kitchen and cafe staff to ensure timely preparation and delivery of food and beverages to guests.
- Train and supervise waitstaff in proper service procedures, including taking orders, serving dishes, and handling guest inquiries and complaints.
- Maintain a thorough knowledge of the restaurant's menu items, specials, and beverage offerings to provide recommendations and answer questions from guests.
- Handle guest reservations, special requests, and VIP arrangements with attention to detail and professionalism.
- Monitor dining room cleanliness and presentation, including table settings, decor, and lighting, to create a welcoming and inviting atmosphere.
- Assist in handling cash and credit card transactions, ensuring accuracy and adherence to cash handling procedures.
- Collaborate with the restaurant management team to implement policies and procedures for improving service quality and guest satisfaction.
- Address any issues or concerns raised by guests promptly and courteously, striving to resolve conflicts and ensure a positive dining experience.

**Job Types**: Full-time, Permanent

Pay: ₹12,000.00 - ₹16,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Day shift
- Morning shift
- Rotational shift

**Experience**:

- total work: 2 years (preferred)

Work Location: In person

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