Restaurant Captain
4 days ago
Restaurant Captain – Job DescriptionRole Overview
A Restaurant Captain is responsible for supervising the dining area, ensuring smooth service operations, and delivering exceptional guest experiences. They act as a bridge between the service staff and management, maintaining high standards of hospitality.
Key Responsibilities
- Guest Service
- Greet and seat guests courteously
- Take orders accurately and suggest menu items
- Ensure timely service and guest satisfaction
- Team Supervision
- Guide and monitor waitstaff performance
- Allocate tables and manage floor operations
- Train new staff on service standards
- Coordination
- Liaise with kitchen and bar for order execution
- Handle guest complaints and resolve issues promptly
- Maintain communication with management on daily operations
- Sales & Upselling
- Promote specials and high-margin items
- Encourage repeat visits through personalized service
- Compliance
- Ensure hygiene and safety standards are met
- Maintain records of service and feedback
Skills & Qualifications
- Strong communication and interpersonal skills
- Leadership and team management abilities
- Knowledge of food and beverage service
- Familiarity with POS systems and billing
- Minimum education: 10th or 12th pass (preferred)
- Experience: 1–3 years in a similar role
Work Conditions
- Shifts: Rotational, including weekends and holidays
- Environment: Fast-paced, customer-facing
- Uniform: As per company standards
Job Type: Full-time
Pay: ₹11, ₹23,822.59 per month
Benefits:
- Food provided
Work Location: In person
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