Customer Relationship Executive

4 days ago

Ernakulam, India Analytix Corporate Solutions Pvt Ltd Full time

As a Customer Relation Executive, your primary responsibility is to maintain and enhance the relationship between the company you work for and its customers. Your role is crucial in ensuring customer satisfaction and loyalty, which ultimately contributes to the success of the business.

**Responsibilities:

- **
- Relationship Management: Building strong relationships with customers by understanding their needs, preferences, and pain points. Personalization and empathy are essential to make customers feel valued and heard.
- Sales and Upselling: Identifying potential upselling or cross-selling opportunities to promote additional products or services that align with the customer's interests or requirements.
- Handling Difficult Customers: Dealing with challenging situations and difficult customers calmly and effectively, ensuring that their issues are resolved or forwarded to the appropriate channels.
- Feedback Collection: Actively seeking and collecting feedback from customers to understand their experiences and suggestions for improvement. This feedback is crucial for the company's continuous improvement.
- Customer Retention: Implementing strategies to retain existing customers and reduce churn. Keeping customers happy and satisfied is more cost-effective than acquiring new ones.
- Product Knowledge: Acquiring in-depth knowledge of the company's products or services to answer customer inquiries accurately and recommend suitable solutions.
- CRM (Customer Relationship Management): Utilizing CRM software to manage customer interactions, track issues, and maintain customer records effectively.
- Customer Loyalty Programs: Assisting in the implementation and management of customer loyalty programs to reward and retain loyal customers.
- Collaborating with Other Departments: Liaising with different departments, such as sales, marketing, and product development, to ensure that customer feedback is relayed appropriately and any issues are addressed promptly.
- Reporting: Preparing reports and presenting data related to customer satisfaction, feedback trends, and improvement areas to management for decision-making.

**Qualifications:

- **
- Any graduates / fresher are preffered
- Good communication skill, with basic computer knowledge.

**Job Types**: Full-time, Regular / Permanent

Schedule:

- Day shift

Ability to commute/relocate:

- Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (required)

**Language**:

- English (required)

**Speak with the employer**
+91 9567802201

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