Customer Relationship Executive
3 days ago
**Requirements**
- Building and maintaining profitable relationships with key customers.
- Basic Knowledge about Cars and Bike
- Overseeing the relationship with customers handled by your team.
- Resolving customer complaints quickly and efficiently.
- Keeping customers updated on the latest products in order to increase sales.
- Engaging with the customers and getting reviews and feedbacks.
- Implement processes for consistent team handling of customer complaints
- Analyzes and reports performance data on customer escalation trends and business improvement plans
- Proactively identifies issues and implements plans to resolve them
- Partners with cross-functional leaders to isolate and resolve systemic issues based on customer and employee feedback
- Recommends new approaches and policy changes to decrease customer escalations and improve customer experience
**Qualifications**:
- Demonstrated organization, quantitative, analytical and problem solving skills
- Extreme Excel skills and Access database knowledge needed for scorecard and analytics production
- Well known to use of computers.
- Customer service orientation (reliable, responsive, customer focused)
- Ability to drive results (reliable, proactive, able to work effectively in a complex, fast-paced environment)
- Ability to build strong partnerships across the business
**Salary**: ₹8,000.00 - ₹12,000.00 per month
**Benefits**:
- Cell phone reimbursement
Schedule:
- Day shift
Supplemental pay types:
- Overtime pay
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)
**Speak with the employer**
+91 8056743234
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