Quality Auditor

5 days ago

Mohali, India Bridging Technologies Full time

**Let's work together**:
Bridgingites are curious, friendly, compassionate, independent, self-driven, collaborative, self-motivated, transparent, supportive and most importantly awesome team players.

**Benefits & Perks**:

- Awesome office space
- Daily meals in Bridging for day & night shifts
- Quarterly events and Rewards & Recognitions

Success starts with having the right people. At Bridging, we value and mentor each member of our growing team. We seek out talented, goal-oriented professionals who live and breathe the Internet and thrive in a flexible but challenging work environment. Our team of innovators has enabled Bridging to sustain high levels of profitability and success while evolving along with the Internet for almost a decade

**Salary**:
**Location**:
Bestech Business Tower, Mohali

**Job Description**:

- Product Link:
**Responsibilities**:

- Performs call monitoring and provides feedback to the Executives.
- Uses quality monitoring data management system to compile and track performance at team and individual level.
- Coordinates and facilitates call calibration sessions for Executives.
- Provides actionable data to various internal support groups as needed.
- Coordinates and facilitates call calibration sessions for Executives.
- Provides feedback to executives, team leaders and managers.
- Prepares and analyzes internal quality reports for management reviews.
- Perform other duties as assigned.
- Evaluate processes for compliance with quality requirements.
- Assists with feedback and training of individuals who have contact with customers.

**Requirements**:

- Must have minimum 2 years of experience in international call auditing.
- Must have worked in the International process for at least 2 years as a Quality Auditor.
- Should have given one to one feedback.
- Knowledge of Quality tools.
- Must possess Excellent Communication Skills.
- A Bachelor’s Degree.

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