Room Service Order Taker

3 days ago


Mumbai, India The Mirador Hotel Full time

**Job Description for Room Service Order Taker**:

- Responsible for answering all telephone calls and prioritizing said calls.
- Should have very good telephone etiquettes.
- Directly involved in the order taking and order placing process while dealing with guest requestsand orders, courteously, efficiently and promptly.
- Should have good knowledge of room service menu's and on going promotionsin other F&B outlet.
- Should be able to provide recommendations and suggestions to guests upon request.
- Be knowledgeable of all services, facilities and products offered by the hotel.
- Consider the satisfaction of all guests by ensuring prompt, courteous and efficient service at all times.
- Display excellent conversation skills and selling techniques at all times.
- Pay attention to guest orders, and know the menuthoroughly.
- Assist the department to drive guest satisfaction by providing consistent guest experiences.
- Coordinate with Room Service Waiter/ Waitress, Captains & Minibar Attendant.
- Report positive and constructive guest feedback to the manager.
- Promptly handle guest queries, complaints and all issues in a professional manner.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹15,000.00 - ₹16,500.00 per month

**Benefits**:

- Food provided
- Health insurance
- Leave encashment
- Life insurance
- Provident Fund

Schedule:

- Day shift
- Rotational shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Room Service Order taker (required)

**Language**:

- Fluent English (required)

License/Certification:

- Hotel Management Degree (required)
- Health insurance



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