Customer Support

2 weeks ago

Mohali Punjab, India Zouma Full time

**Job Title**: Customer Support Executive - UK Process
**Company**: Zouma Consulting Services
**Location**: Mohali

**Job Type**: Full-time
**Shift Timing**: UK Shift (Afternoon to Late Evening)

**About Us**:
At **Zouma Consulting Services**, we pride ourselves on delivering exceptional customer experiences across global markets. As a growing leader in consulting and support services, we are seeking dynamic and enthusiastic individuals to join our UK Customer Support team.

**Key Responsibilities**:

- Provide timely and accurate information regarding products, services, orders, and account-related inquiries.
- Ensure a high level of customer satisfaction by providing excellent support and resolving issues efficiently.
- Follow up on customer interactions and escalate unresolved issues to the appropriate department.
- Maintain thorough and accurate records of customer interactions in the CRM system.
- Meet individual and team performance targets, including quality, productivity, and customer satisfaction KPIs.

**Required Skills & Qualifications**:

- Excellent communication skills in English (spoken and written).
- Prior experience in a UK-based customer support or BPO process is preferred.
- Strong interpersonal and problem-solving skills.
- Ability to adapt to a fast-paced environment and multitask effectively.
- Basic computer proficiency and experience using CRM or support ticketing systems.

**Education & Experience**:

- Minimum qualification: Graduate in any discipline.
- 1-3 years of experience in customer support or related field (preferably in international processes).

**What We Offer**:

- Competitive salary and performance-based incentives
- Structured training and development programs
- Friendly and supportive work environment
- Growth and internal mobility opportunities within the organization

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹40,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Monday to Friday
- Night shift
- Rotational shift
- UK shift
- Weekend availability

Work Location: In person

  • Customer Care Executive

    4 days ago

    Mohali, Punjab, India Customer Solutions Full time ₹ 2,40,000 - ₹ 7,20,000 per year

    Position Overview:We are seeking a dedicated Customer Care Executive to join our team for a night shift position, handling operations for our US-based process. The ideal candidate should have prior experience working in a US shift environment, demonstrating excellent English language proficiency and communication skills.Key Responsibilities:· Handle inbound...

  • Customer Support

    2 weeks ago

    Mohali, Punjab, India Ditinus Technology Full time

    We are hiring with our Client for BPO sector: - **Position**:Customer Support (Voice Process ) (**Female**) **Location**:Mohali, Punjab **Experience**: Fresher **Qualification**: 12th Pass or Any Graduate **Shift**:Day shift (6 day working)Rotational weak off **Salary**:31,500 CTC Extremely high communication skills along with extremely good...

  • Customer Support Executive

    3 days ago

    Mohali, Punjab, India Teleperformance Full time

    Teleperformance is hiring for the role of Customer Support Executive. Work Location: Mohali **Responsibilities**: - Providing exceptional customer support experience to the customer over the phone. - Previous experience in a customer support role is a plus. - Ability to multi-task, set priorities and a self-starter. - Customer Care Representative must be...

  • Customer Support Associate

    1 day ago

    Mohali, Punjab, India Venture Quest Full time

    This is a full-time on-site role for a Customer Support Specialist located in Mohali district. The Customer Support Specialist will be responsible for handling customer inquiries, resolving complaints, and providing technical support. The Specialist will also be responsible for ensuring customer satisfaction and building positive relationships with...

  • Customer Support Representative

    2 weeks ago

    Mohali, Punjab, India Tech Essentia Full time

    **Job Title**: Customer Support Representative (Fresher) **Company**: Tech Essentia LLP **Location**: Mohali **Job Type**: Full-time **Experience Required**: 6 months (Freshers welcome) Tech Essentia is hiring a Customer Support Representative. If you're eager to start your career in customer service and have excellent English communication skills, we...

  • Customer Support Representative

    2 weeks ago

    Mohali, Punjab, India Venture Quest Full time

    This is a full-time on-site role for a Customer Service Executive Customer Service Executive located in Mohali district. The Customer Support Specialist will be responsible for handling customer inquiries, resolving complaints, and providing technical support. The Specialist will also be responsible for ensuring customer satisfaction and building positive...

  • Customer Support Associate

    2 weeks ago

    Mohali, Punjab, India Venture Quest Full time

    This is a full-time on-site role for a Customer Service Executive Customer Service Executive located in Mohali district. The Customer Support Specialist will be responsible for handling customer inquiries, resolving complaints, and providing technical support. The Specialist will also be responsible for ensuring customer satisfaction and building positive...

  • Customer Support Executive

    3 days ago

    Mohali, Punjab, India CLICKNCARE Full time

    We are looking for a **FEMALE CANDIDATE**who is ready to handle multiple task. If you're a quick learner with strong communication skills and a passion for growth, we’re ready to train and support you from Day 1. **Key Responsibilities** 1. **Customer Support** - Log complaints, service requests, and escalate issues to the technical team as needed. -...

  • Customer Support Representative

    3 days ago

    Mohali, Punjab, India Pranav Doors & Windows Pvt. Ltd - Dehradun, Delhi Full time

    Pranav Doors and Windows Pvt. Ltd. Is hiring for C**ustomer Support Executive** Experience**: 0-3 years Salary**:15-25k** ( Based upon Skills) Location: Mohali **Job Requirements**: - Maintain CRM database and update customer interactions accurately. - Collaborate with the marketing team to resolve customer issues. - Collect and analyze customer...

  • Customer Support Executive

    3 days ago

    Mohali, Punjab, India Blackbird Worldwide New York Full time

    **Immediate Opening: Customer Support Executive (Mohali Location)** **Key Responsibilities**: - Deliver excellent customer service by responding to queries, complaints, and feedback in a prompt and professional manner. - Resolve customer issues, ensuring satisfaction by providing accurate and timely information. - Maintain accurate records of customer...