Customer Service Representative

19 hours ago

Bhopal, India ALANNA Full time

**Job Summary**:
We are looking for a qualified Customer Service Representative to manage a team of representatives who will offer excellent customer service and after-sales support. You will act as the primary point of contact for resolving customer inquiries, addressing concerns, and ensuring a positive experience throughout their interaction with our company. As a Customer Support Executive, you will be responsible for contacting customers and responding to their complaints in a professional manner.

Your ability to listen attentively, communicate effectively, and empathize with customers will be crucial in maintaining customer satisfaction and loyalty.

**Responsibilities**:

- Identify and assess customers' needs, striving to provide appropriate solutions and assistance in a timely manner.
- Resolve customer complaints and issues by gathering relevant information, investigating the problem, and implementing effective resolutions.
- Collaborate with other team members and departments to resolve complex customer concerns or escalate them as necessary.
- Maintain accurate and detailed customer records, ensuring all interactions and transactions are properly documented in the system.
- Provide product information, technical assistance, and troubleshooting guidance to customers, ensuring their understanding and satisfaction.
- Assist customers with order placement, product returns, refunds, and exchanges, adhering to company policies and procedures via online.
- Proactively identify opportunities to enhance customer satisfaction, product knowledge, and service quality, providing feedback and suggestions for improvement.
- Stay updated on product features, updates, and industry trends to effectively address customer inquiries and provide relevant information.

**Requirements**:

- Proven experience in a customer support or similar role, preferably in a fast-paced environment.
- Excellent verbal and written communication skills, with the ability to convey complex information clearly and concisely.
- Strong problem-solving skills, with the ability to think critically and analyse situations to provide effective solutions.
- Ability to multitask, prioritize, and manage time effectively to handle multiple customer inquiries simultaneously.
- Strong attention to detail and organizational skills to ensure accurate documentation and follow-up.
- Positive attitude and a genuine passion for providing exceptional customer service.
- Resolve customers post queries related with the return order status and minimised the RTO cost.

**Note**:Work from office with their own laptop.**

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Bhopal, Madhya Pradesh: Reliably commute or planning to relocate before starting work (required)

Application Question(s):
**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (required)

Work Location: In person

**Speak with the employer**
+91 9993996424

  • Customer Service Representative

    19 hours ago

    Bhopal, Madhya Pradesh, India Avyaan management Full time

    We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. **Customer...

  • Customer Service Representative

    2 days ago

    Bhopal, Madhya Pradesh, India Yashaswi Group Full time

    Urgently hiring for one of the BPO Industry - Job Profile-Customer Service Representative Process-International Job Location-Bhopal Gender-Male/Female Stipend-12000-14000 Per Month Qualification-Min 12 Pass, Any graduate ,Post Graduate Experience-Fresher and Experience both can apply Rotational shifts will be there Working Hours-8 Hrs Skills...

  • Customer Service Executive

    4 days ago

    Bhopal, India Avyaan management Full time

    Customer service representatives **work directly with customers to provide assistance, resolve complaints, answer questions, and process orders**. If you enjoy helping people, a job as a customer service representative could be a good fit **Job Types**: Full-time, Part-time, Regular / Permanent, Fresher, Internship, Freelance **Salary**: ₹8,000.00 -...

  • Customer Service Representative

    4 days ago

    Bhopal, India Magnum Group Bhopal Full time

    Opening for **Goverment process** at Magnum group, Bhopal Should have basic knowledge of computer. Profile - Customer Service Associate Qualification - Graduation Experience - 6 Months of BPO / Telecalling experience Location - Bhopal Shift timing - day shift - 9 hours (including 1 hour break) Male / Female both can apply Age - 18+ Regards Abhishek...

  • Customer Service Representative

    2 days ago

    Bhopal, India Hire lab Full time

    Job Roll - Customer Service Associate Process - Voice/Chat/Mail Skill - English Communication (Witten/Verbal) Shifts - rotational **Job Types**: Full-time, Regular / Permanent **Salary**: ₹12,000.00 - ₹15,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Rotational shift Supplemental Pay: - Overtime pay - Shift...

  • Customer Service Advisor

    6 days ago

    Bhopal, India Uplatz Full time

    Responsibilities - Contact potential or existing students and enrol them in our range of IT and Tech courses - Provide student support during their classes - Answer questions about products or the company - Ask questions to understand customer requirements and close sales - Direct prospects to the field sales team when needed - Enter and update customer...

  • Customer Service Manager

    1 week ago

    Bhopal, India Credencial management system Full time

    We are looking for a dedicated and experienced Customer Service Manager to lead our customer support team and ensure excellent service standards across all channels. This role requires a proactive leader who can drive customer satisfaction, resolve issues efficiently, and continuously improve service processes. Key Responsibilities: Team Leadership &...

  • Csa (Customer Service Associate)

    19 hours ago

    Bhopal, India DS Consulting Enterprises Full time

    **Hiring For Client Support Executive (CSE) / Customer Service Representative (CSR**: **Location **:Bhopal, MP **Qualification **:UG/Final Year **Salary **:Fresher 11,000 Experience Upto 15k **Skills **:English Communication **Contact : 9755045028 / 7089675028 **Salary**: ₹11,000.00 - ₹16,000.00 per month Schedule: - Morning shift - Rotational...

  • Customer Service Representative

    2 days ago

    Mp Nagar, Bhopal, Madhya Pradesh, India RPA TECHNOLOGIES PRIVATE LIMITED Full time

    **About the Role**: We are looking for **customer-focused, enthusiastic, and proactive individuals** to join our support team. As a Customer Support Representative, you will be the first point of contact for our clients, ensuring their queries are resolved quickly and effectively while delivering an exceptional customer experience. **Key...

  • Customer Service Representative

    1 week ago

    Bhopal, India Punjab dairy center (Gaagar Sweets) Full time

    We are looking for a highly organized and proactive CRE to join our team. will be responsible for fulfilling online orders from the website and WhatsApp, maintaining regular communication with existing clients, informing them about new products, and playing a cross-functional role in corporate client outreach. The ideal candidate will also be responsible for...