Front Desk Associate

3 days ago


Ghaziabad Uttar Pradesh, India RAMADA BY WYNDHAM Full time

**Job Summary**:
The Front Office Associate is the face of the hotel and the first point of contact for guests. This role is responsible for ensuring a welcoming, smooth, and efficient check-in and check-out experience, handling guest requests, and providing outstanding customer service throughout their stay.

**Key Responsibilities**:

- Greet and welcome guests upon arrival with a warm and friendly demeanor.
- Perform check-in and check-out procedures efficiently and accurately using the hotel PMS (Property Management System).
- Handle guest inquiries, requests, and complaints in a timely and professional manner.
- Maintain guest records and ensure all information is accurate.
- Manage reservations and room assignments according to guest preferences and availability.
- Coordinate with housekeeping and maintenance departments for room readiness and guest requests.
- Process payments, issue room keys, and prepare bills and receipts.
- Maintain the front desk area in a neat and professional condition.
- Follow hotel security and safety procedures at all times.
- Assist in upselling hotel services, amenities, and room upgrades.
- Handle wake-up calls, messages, and mail distribution.
- Monitor guest feedback and escalate issues when necessary.
- Maintain confidentiality of guest information and hotel data.

**Qualifications & Skills**:

- High school diploma or equivalent; degree in hospitality management is a plus.
- Proven experience in a customer-facing role, preferably in hospitality.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Proficient in using hotel software systems (e.g., Opera, IDS, Cloudbeds).
- Multilingual abilities are an advantage.
- Flexibility to work in shifts, including nights, weekends, and holidays.
- Professional appearance and demeanor.

**Work Environment**:

- Interaction with guests from diverse backgrounds.
- Fast-paced, guest-centric environment.

Pay: ₹16,000.00 - ₹20,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Paid time off
- Provident Fund

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person


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