Tellecaller

**Overview**:
Established in 2017, Shivam Engineering Works provides MS Fasteners to clients in the Manufacturing and Trading Industries. We follow strict standards like ISO, IS, BS, and DIN for our process. We also have an in-house facility for high-quality galvanization facility. We are committed to achieving the highest level of customer satisfaction by offering quality products at affordable prices.

**Position**: Sales Consultant/Inside Sales Associate
**Industry**: Fastener Manufacturing
**Location**: India

Overview

The Sales Consultant/Inside Sales Associate in the fastener manufacturing industry is responsible for managing customer accounts, generating sales leads, converting prospects into customers, and providing exceptional customer service. This role involves a combination of sales, customer relationship management, and administrative tasks to support the sales team and achieve business objectives.

Key Responsibilities

**Sales and Customer Acquisition**:

- Develop and maintain a strong pipeline of potential clients.
- Conduct market research to identify potential customers and understand their needs.

**Customer Relationship Management**:

- Build and maintain strong, long-lasting customer relationships.
- Serve as the primary point of contact for assigned customers, addressing their needs and concerns promptly.
- Ensure customer satisfaction by providing accurate product information, pricing, and delivery details.

**Sales Support and Administration**:

- Prepare and deliver sales presentations to potential and existing customers.
- Process sales orders, ensuring accuracy and timely entry into the system.
- Maintain and update customer records in the CRM system.

**Collaboration and Coordination**:

- Coordinate with the production, logistics, and quality assurance teams to ensure timely order fulfillment.
- Work closely with the sales team to develop and implement effective sales strategies.
- Participate in sales meetings and provide feedback on market trends and customer feedback.

**Requirements**:

- **Education and Experience**_:_
- Bachelor's degree in Business, Marketing, Engineering, or a related field.
- 1-3 years of experience in sales, preferably in the manufacturing or industrial sector.
- Experience in the fastener industry is a plus.

**Sales Skills**:

- Excellent negotiation and closing skills.
- Ability to generate leads and convert them into long-term customers.

**Communication and Interpersonal Skills**:

- Excellent verbal and written communication skills.
- Strong interpersonal skills with the ability to build and maintain relationships.
- Ability to explain complex technical information clearly and concisely..

Working Conditions
- The role is typically office-based with occasional travel to customer sites or industry events.
- Standard working hours apply, but flexibility may be required to meet customer needs or attend meetings.
- The position involves working with various departments to ensure customer satisfaction and efficient order processing.

**Required Qualifications**:

- Minimum of 1- 2 years of experience as an Technical sales.
- Advanced Microsoft Office skills, with an ability to become familiar with firm-specific programs and software.
- Answer all incoming calls and redirect them or keep messages
- Graduate; additional computer training or certification will be an asset
- Respond to inquiries
- Enter and update data in databases, spreadsheets, and other digital formats.
- Verify accuracy and completeness of data by comparing it to source documents.

**Schedule**:
Day shift

**Speak with the employer**:
+91 9258306876

Pay: ₹10,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Paid time off

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Language**:

- Hindi (preferred)
- English (required)

Work Location: In person