Customer Care Executive
1 week ago
JD for Customer Relationship Executive (CRE)
**Requirements**:
Graduates with 0 - 3 years experience in customer handling/ retail
Primary Roles
Answer all calls that come to Ather Retail Space - provide guidance and information over the phone to help them purchase Ather electric scooter
Initial meet and greet - welcome customers who enter Ather Retail Space - offer assistance and guide them to a Product Specialist if required
**Responsibilities**:
Attend inbound calls and provide suitable assistance/guidance to potential customers
Update Call/ Customer details on DMS - ensure good data clarity
Provide sufficient product information and engage with the customers if all PS are busy or unavailable
Assist the sales team in ensuring good time management, opening/ closing SOP's are followed at Ather Experience Centre
Additionally:
Supporting the sales ops team at the dealership by making outbound calls to customers when neccessary
- to verify customer information etc
Ensure excellent process hygiene while using DMS or when handling paperwork and support dependent teams
**Salary**: ₹12,000.00 - ₹15,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
Supplemental Pay:
- Yearly bonus
COVID-19 considerations:
Vaccination Required
Ability to commute/relocate:
- Chinchwad, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
**Speak with the employer**
+91-XXXXXXXXXX
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