Hiring for Telecounsellor

6 days ago

Indore Madhya Pradesh, India Jaipuria Institute Of Management Full time

**Responsibilities of a Telecounsellor**
- **Lead Management & Calling**:

- Handle inbound and outbound calls regarding admission queries.
- Follow up with prospective students/parents from inquiry to admission closure.
- Maintain a systematic database of leads and track progress.
- **Counselling & Guidance**:

- Provide accurate information about courses, curriculum, admission process, fee structure, and facilities.
- Address queries, doubts, and concerns of parents and students.
- Guide students in choosing the right program based on their interest and eligibility.
- **Conversion & Admissions**:

- Persuade and motivate leads to visit the campus and complete admission formalities.
- Support the admission team in achieving enrollment targets.
- Share timely updates with the admission counsellors/management about lead conversion status.
- **Communication & Coordination**:

- Coordinate with the marketing and admission teams for campaigns and follow-ups.
- Update parents and students about events, orientation, and admission deadlines.
- **Reporting & Documentation**:

- Maintain daily call records, follow-up reports, and admission conversion data.
- Submit daily/weekly/monthly MIS reports to the management.
- Ensure proper documentation of student records and maintain confidentiality.
- **Other Responsibilities**:

- Stay updated with the institution’s offerings, new programs, and admission policies.
- Provide feedback from parents/students to improve the counselling process.
- Uphold professionalism, courtesy, and patience during interactions.

Work Location: In person

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