Hiring for Telecounsellor

5 days ago

Indore, Madhya Pradesh, India Jaipuria Institute Of Management Full time ₹ 6,00,000 - ₹ 8,00,000 per year

Responsibilities of a Telecounsellor

  • Lead Management & Calling
  • Handle inbound and outbound calls regarding admission queries.
  • Follow up with prospective students/parents from inquiry to admission closure.
  • Maintain a systematic database of leads and track progress.
  • Counselling & Guidance
  • Provide accurate information about courses, curriculum, admission process, fee structure, and facilities.
  • Address queries, doubts, and concerns of parents and students.
  • Guide students in choosing the right program based on their interest and eligibility.
  • Conversion & Admissions
  • Persuade and motivate leads to visit the campus and complete admission formalities.
  • Support the admission team in achieving enrollment targets.
  • Share timely updates with the admission counsellors/management about lead conversion status.
  • Communication & Coordination
  • Coordinate with the marketing and admission teams for campaigns and follow-ups.
  • Send admission-related information through calls, SMS, WhatsApp, or emails.
  • Update parents and students about events, orientation, and admission deadlines.
  • Reporting & Documentation
  • Maintain daily call records, follow-up reports, and admission conversion data.
  • Submit daily/weekly/monthly MIS reports to the management.
  • Ensure proper documentation of student records and maintain confidentiality.
  • Other Responsibilities
  • Stay updated with the institution's offerings, new programs, and admission policies.
  • Provide feedback from parents/students to improve the counselling process.
  • Uphold professionalism, courtesy, and patience during interactions.

Job Type: Full-time

Work Location: In person

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