Customer Support

7 days ago

Indore, India Jobs for Humanity Full time

Company Description

Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or hard of hearding, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. If you identify with any of the following communities do not hesitate to register.

Company Name: FIS Global

**Job Description**:
**Position Type**:
Full time
**Type Of Hire**:
Experienced (relevant combo of work and education)
**Education Desired**:
Associate's Degree
**Travel Percentage**:
0%

**Customer Support - Servicenow, Control-M, Splunk - Rotational Shifts**

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

**About the team**

**What you will be doing**
- Provide 24X7 support.
- Work in morning, evening and night shifts and on weekends on rotational basis.
- Provides technical support activities for a software production processing environment.
- Detects, diagnosis and reports related problems.

**What you bring**:

- 3-5 years of experience in Application Support ,Customer Support
- Working knowledge of Servicenow, Control-M, Splunk
- This position requires to work on night shifts
- Good knowledge of SQL, Linux, MS Office
- Good understanding about ITIL, ITSM Tools & Process
- Working experience of Incident Management, Change & Problem Management

**Added bonus if you have**:

- Good networking knowledge (network layers, TCP/IP) will be an added advantage.
- Payments and/or Banking domain experience
- Automation experience
- Experience of Financial Services industry.
- Experience of working in matrix management of resources.

**What we offer you**
- A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
- A broad range of professional education and personal development possibilities - FIS is your final career step
- A competitive salary and benefits
- A variety of career development tools, resources and opportunities

**Privacy Statement**

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

**Sourcing Model**

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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