Customer Support Intern

19 hours ago

Mumbai Maharashtra, India Lifespark Technologies Full time

ABOUT THE COMPANY: LIFESPARK TECHNOLOGIES PRIVATE LIMITED

Lifespark is looking for individuals with a passion for impacting real lives through technology. Lifespark is one of the most promising startups in the Assistive Tech space in India, and has been honoured with several National and International awards. Our mission is to create seamless, persistent and affordable healthcare solutions. If you are someone who is driven to make a real impact in this world, we are your people.

Lifespark is currently building solutions for Parkinson’s Disease, and we are looking for a sales executive to join our growing team.

**Key Responsibilities**:

- Provide accurate and complete information by using the right methods/tools.
- Address and resolve customer complaints, ensuring a high level of customer satisfaction.
- Escalate complex issues to senior team members as necessary.
- Work closely with other departments to ensure customer issues are resolved and feedback is communicated.
- Participate in team meetings and contribute ideas for improving customer service procedures.
- Update customer information in the database during and after each call.
- Keep records of customer interactions, transactions, comments, and complaints
- Receive training and develop knowledge in our products, services, and customer service best practices.
- Provide feedback on the efficiency of the customer service process.

**Qualifications**:

- Currently pursuing a degree in Business Administration, Communications, or a related field.
- Strong verbal and written communication skills.
- Basic understanding of customer service principles and practices.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers and learning new software.
- Excellent problem-solving and analytical skills.
- Eager to learn and grow within a customer support role.

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹10,000.00 - ₹15,000.00 per month

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's (preferred)

**Language**:

- English (required)

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