Servicenow Ba, Avp

**Job Title - ServiceNow BA, AVP**

**Location
- Pune/Bangalore**

Deutsche India was established in 2005 to support Deutsche Bank’s global businesses and infrastructure functions. Our 15000+ employees across Mumbai, Pune, Bangalore, and Jaipur, working in finance, risk, technology, and operations, have a single mission - to build an expertise-based organisation that delivers exceptional value for our clients. Our strength lies in our people who are focused on exploring, innovating, and creating solutions and new possibilities for the financial world. We believe that people are empowered when there is opportunity, diversity, inclusivity, and purposeful action.

When Deutsche Bank set out on its digital transformation, our aim was to help our local and global clients transform their own business models and integrate our financial services into their digitalised business models through technology services. We want to use the possibilities of modern technologies, especially in the areas of cloud, AI (Artificial Intelligence), and data analytics to shape the future of our industry, develop innovative services, and deliver new data-driven business models.

We have formed strategic partnerships with several leading tech companies, including ServiceNow, to drive transformation from a solid tech platform. With ServiceNow, we are establishing a Centre of Excellence (CoE) located in India (Pune and Bangalore), which will support our transformation priorities. ServiceNow is integral to the creation of digital workflows throughout the bank’s global operations and will help us simplify operations, empower employees, improve customer service, and bring innovation to market faster.

The ServiceNow Business Analyst (BA) role is responsible for Designing and Developing Technical Requirements from Functional business requirements as proposed by the platform process owners. The ServiceNow BA should also be conducting requirements gathering workshops with resulting documentation and requirements aligned with the product roadmap.

**What we’ll offer you**

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy
- Best in class leave policy
- Gender neutral parental leaves
- 100% reimbursement under childcare assistance benefit (gender neutral)
- Sponsorship for Industry relevant certifications and education
- Employee Assistance Program for you and your family members
- Comprehensive Hospitalization Insurance for you and your dependents
- Accident and Term life Insurance
- Complementary Health screening for 35 yrs. and above

**Your key responsibilities**
- Being a Subject Matter Expert for ServiceNow Out of the box processes/features and providing guidance to the relevant development teams
- Liaising with the Product Team, customers, and other stakeholders as appropriate and acting as the business/functional counterpart for solution identification
- Participating in the analysis of incoming demand requests and progressing them to technical stores for the backlog.
- Supporting Agile ceremonies: sprint planning, daily stand-up, Show &Tell and retrospectives
- Actively supporting the business strategy, plans and values, contributing to the achievement of a high-performance team culture
- Conduct Requirements gathering workshop with stakeholders and capturing business requirements
- Ensure the built-up functionality is aligned with ServiceNow product roadmap of Deutsche Bank and aligned with Design Authority guiding principles

**Your skills and experience**
- ServiceNow in-depth product knowledge in one or many of the following modules (ITSM, ITOM, GRC/IRM, APM and ITBM)
- Proven experience of taking very high-level requirements and working with stakeholders of different seniorities to translate them into technical stories
- Experience working in Agile environment using SCRUM methodology.
- Advanced analytical and problem-solving experience, ability to multi-task and effectively manage priorities
- Excellent communication skills, both written and verbal, ability to work effectively in virtual teams across multiple locations
- Relevant ServiceNow certifications
- Worked in complex ServiceNow implementation, for example a large firm in a regulated industry
- Minimum of 10 years of relevant experience and with at least 5 years in ServiceNow functional area as a Business Analyst

**How we’ll support you**
- Training and development to help you excel in your career
- Flexible working to assist you balance your personal priorities
- Coaching and support from experts in your team
- A culture of continuous learning to aid progression
- A range of flexible benefits that you can tailor to suit your needs

**About us and our teams**

Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive busin