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Customer Service Associate

2 weeks ago

Chennai Tamil Nadu, India Connect Galaxy Full time

_**We are hiring**_

**Designation**: Customer support & Telesales

**Domestic **voice process

**Language**: English & Tamil

**Qualification**: Graduate

**Shift**: Day shift & Sunday fixed off

**Salary**: 13k - 16k TH

**Location**: Thoraipakkam, Chennai.

**Freshers preferred**

**IMMEDIATE JOINING REQUIRED**

**Role's & Responsibilities**:
**Communication**:

- Be clear, concise, and courteous in your communication.
- Use active listening to understand customer concerns fully.

**Training and Development**:

- Continuously train support staff to keep them updated on products and services.
- Provide ongoing education on customer service best practices.

**Problem-Solving**:

- Focus on finding solutions to customer problems.
- If an issue cannot be resolved immediately, communicate the steps being taken to address it.

**Multi-Channel Support**:

- Ensure consistency in responses across all channels.

**Timeliness**:

- Respond to customer inquiries promptly.
- Set realistic expectations for issue resolution time frames.

**Patience and Empathy**:

- Patience is key, especially when dealing with frustrated or upset customers.
- Show empathy by understanding and acknowledging their concerns.

**Product Knowledge**:

- Stay well-informed about the products or services you are supporting.
- Provide accurate and helpful information to customers.

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹13,000.00 - ₹16,000.00 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Language**:

- English (required)
- Hindi (required)

Ability to Relocate:

- Chennai, Tamil Nadu: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**
+91
7200585293