Client Servicing Executive

2 days ago

Thaltej Ahmedabad Gujarat, India Pluto Travels and Holidays Full time

**Key Responsibilities**
- Handle **issuance, reissuance, cancellations, and refunds** of air tickets using **Galileo and Amadeus GDS systems**.
- Provide **client servicing support** for travel queries, booking modifications, and schedule changes.
- Process **PNR creations, fare quotations, and ticketing** as per client requirements.
- Coordinate with airlines for **waivers, refunds, and schedule change handling**.
- Ensure accuracy in fare rules, tax calculations, commission, and refund processing.
- Maintain proper records of all transactions in line with company policies.
- Liaise with internal teams and external partners to resolve client issues promptly.
- Keep updated with **airline circulars, fare updates, and GDS enhancements**.

**Requirements**:

- Graduate / Diploma in Travel & Tourism.
- **2-5 years of experience** in ticketing & reservations with travel agencies or corporate travel desk.
- Proficiency in **Galileo & Amadeus GDS** (mandatory).
- Strong knowledge of **airline fare structures, reissuance, refunds, and cancellation policies**.
- Excellent communication & client servicing skills.
- Ability to work under pressure and handle urgent requests.
- Attention to detail, accuracy, and problem-solving skills.

**Preferred Skills**
- Knowledge of **international & domestic airfare rules**.
- Exposure to **MIS reporting** and handling corporate clients.
- Customer-first attitude with strong coordination skills.

**Job Types**: Full-time, Permanent

Pay: From ₹20,000.00 per month

Work Location: In person

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