Relationship Executive

**JOB DESCRIPTION - RELATIONSHIP EXECUTIVE**

**About Us**

Established in 2004, we are a chain of schools offering national and international curriculums across 36 schools pan India. With our well-researched curriculum, modern teaching methodologies and wide range of extra-curricular activities and facilities we constantly strive to enthuse our students with fascinating learning experiences every single day.

**Role**

Relationship Executive

**Department**

Sales

**Designation**

Relationship Executive

**Band and Grade**

E2

**Location**

School

**Reporting to**

School Development Officer

**Primary Purpose**

Be the representative/front face of the organization to the existing / potential parents thereby enabling the organization in retaining the existing and expanding its new parents’ base to meet its envisioned growth.

**Key Responsibilities**

**Primary responsibilities**:
**Parent Relationship Management**:

- Ensure all parents are aptly welcomed and comfortably seated.
- Escalate all unresolved grievances of the parents to the Principal and Marketing Team at Vertex for prompt resolution ending with a parent delight
- Adroitly track all parents’ queries via organizational query traction mechanism like CRM etc.
- Generate parents’ delight by ensuring high responsiveness and closing the loop with parents on all issues and keep them updated/engaged during the process of resolution.
- Efficiently guide the parent on school systems and processes and ensure that the repository of updated information is always available.
- Ensure ambient and parent friendly environment of the front office area with assistance from the admin department.
- Facilitate the information of all elements pertaining to a child’s life cycle in the school as well as post school activities, summer camps etc.

**Sales and Marketing**:

- Pre-sales: Efficiently manage the pre-sales process like; keeping a track on all leads whether from web, telephone, walk-ins etc and participate in planning of activities like society camps or mall activities, pre-school tie ups, corporate tie ups, RWA and parent engagement activities.
- Should handle the entire sales process effectively for potential parents from first interface to closure, thus positively augmenting the conversions from walk-in to admissions.
- Contact potential parents, discuss their requirements, and present the VIBGYOR brand in order to commensurate the parent needs
- Should be an active team member in achieving the annual admission targets and objectives in line with the Organization Admission Target Plan
- Initiate and participate in the marketing initiatives to create brand awareness and promote the USPs like Summer Camps, Day Care, PSA activities etc.
- Efficiently maintain the upkeep of all the elements of the discovery room and inform the reporting manager for any support proactively.
- Conduct Campus tour for parents for enhanced experience.
- Ensuring First Time Right implementation of all processes and policies.

**Administrative Responsibilities**
- Must record all admission registration on Lead Management System/MIS tracker as per the Process guidelines
- Should be effective planner and organize the day to ensure all opportunities are maximized
- Should ensure that all audits are attended to, activities and tasks done proactively and quickly act on the audit reports for closure, if required.

**Enhance Business Acumen**:

- Should assimilate and consistently enhance knowledge on Policies / Procedures /Systems and tools for the Centre/Organization
- Must be aware of the past sales trends and records and consistently upgrade ones understanding.
- Should take responsibility of educating and training the new relationship executives.

**Work Relations**:
**Internal**:

- Reporting to the Relationship Officer of the school.
- Central Marketing Teams
- Interface with all departments Academic /Non-Academic for any operational issue/s.

**External**:

- Interface with potential and existing parents.
- Interface with external vendors

**Span of Control**:

- Individual Contribution Role

**Financial decision making**:

- Procurement Decision: N.A.
- Reimbursement Decision: N.A.

**Desired Qualification**
- Graduate/Post Graduate in any discipline preferably in Business Administration or Marketing

**Experience**
- (1-5yrs) with prior sales work experience preferably in Education space.

**Expected Competencies**
- Strong conviction skills
- Ability to manage multiple processes
- Flexible Adaptability
- Compassion and patience
- Parent enquiries Service
- Proactive, ethical, and responsible nature
- Parent Oriented
- Communication & Telephone Etiquette
- Resilient & Zest to work.
- Collaboration
- Optimizing & prioritize

work processes
- Innovative & creative**Skills and Knowledge**
- In depth knowledge of effective sales and negotiation tactics.

**Job Types**: Full-time, Permanent

**Salary**: ₹25,000.00 - ₹50,000.00 per month

**Benefits**:

- Flexible schedu