Customer Relationship Executive

1 week ago


Bengaluru Karnataka, India Drools Pet Food Pvt Ltd Full time

Job Title: Customer Relation Executive

**Job Description**:
We are seeking a dynamic and customer-focused individual to join our team as a Customer Relation Executive. As a Customer Relation Executive, you will play a crucial role in maintaining strong relationships with our valued pet parents. Your primary responsibilities will include calling pet parents to gather feedback on our products and services, and subsequently creating detailed reports based on the feedback received.Initiate outbound calls to pet parents to gather feedback on their experiences with our products and services.
- Establish a positive and empathetic rapport with customers during conversations.
- Document detailed feedback obtained during customer calls in a systematic manner.
- Analyze and categorize feedback to identify common themes and areas for improvement.
- Collaborate with other departments to address any concerns or issues raised by customers.
- Ensure timely resolution of customer problems and follow up to confirm satisfaction.
- Compile comprehensive reports summarizing customer feedback trends, satisfaction levels, and areas requiring attention.
- Present reports to the management team on a regular basis, providing insights for strategic decision-making.
- Maintain clear and open communication with pet parents, keeping them informed about the resolution of their feedback and any improvements made based on their suggestions.
- Build and nurture positive relationships with pet parents to enhance customer loyalty.
- Proactively engage with customers to ensure their needs and expectations are met.

**Salary**: ₹20,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

**Language**:

- English (required)
- Hindi (required)

Work Location: In person



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