Travel Operations Executive

17 hours ago

HSR Layout Bengaluru Karnataka, India Unremot Full time

Urgent opening for Travel Operations Executive (Cruise Line)

As a Cruise Operations Executive, you will play a pivotal role in ensuring the seamless confirmation of bookings following customer payments. Your responsibilities will involve navigating the intricate landscape of cruise bookings, identifying optimal routes and prices, and liaising with suppliers, aggregators, and cruise lines to secure the best deals for our clientele. This position demands a keen understanding of the cruise industry, with a focus on supplier relations, aggregation platforms, and cruise line dynamics.

Key Responsibilities:

- **Booking Confirmation**: Confirm cruise bookings promptly and accurately after customers have made payments, ensuring adherence to booking terms and conditions.
- **Price Optimization**: Utilize industry knowledge and negotiation skills to secure the most competitive prices for cruise bookings, considering factors such as route, vessel amenities, and seasonal variations.
- **Supplier Relations**: Foster strong relationships with cruise line representatives, aggregators, and suppliers to facilitate smooth booking processes and resolve any issues that may arise.
- **Market Research**: Stay abreast of market trends, competitor strategies, and emerging destinations within the cruise industry to inform decision-making and enhance service offerings.
- **Customer Service**: Provide exceptional customer service by addressing inquiries, resolving concerns, and offering personalized recommendations based on customer preferences and budgetary constraints.
- **Documentation Managemen**t: Maintain accurate records of bookings, payments, and customer communications, ensuring compliance with regulatory requirements and company policies.

**Qualifications**:

- A minimum of 1 years of relevant experience in the cruise industry, with a strong focus on supplier management, aggregation platforms, and cruise line operations.

**Skills and Competencies**:

- **Industry Knowledge**: Demonstrated understanding of cruise industry dynamics, including familiarity with major cruise lines, destinations, and market trends.
- **Booking Systems Proficiency**: Proficient in utilising booking systems and online platforms to efficiently secure cruise reservations and access competitive pricing.
- **Communication Skills**: Excellent verbal and written communication skills, with the ability to effectively liaise with internal teams, customers, and external stakeholders.
- **Negotiation Skills**: Strong negotiation abilities to secure favourable terms, pricing, and conditions from suppliers and cruise lines.
- **Attention to Detail**: Meticulous attention to detail to ensure accuracy in booking confirmations, documentation, and customer communications.
- **Problem-Solving**: Proven ability to troubleshoot issues, resolve conflicts, and proactively address challenges in a dynamic work environment.

Additional Requirements:

- Flexibility: Willingness to adapt to changing priorities, schedules, and customer preferences, including occasional evening or weekend availability.
- Team Collaboration: Ability to collaborate effectively with colleagues across departments to optimise operational efficiency and deliver exceptional customer experiences.

**Salary**: ₹25,000.00 - ₹50,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

**Experience**:

- Operations: 1 year (required)
- total work: 1 year (required)

Work Location: In person

**Speak with the employer**

+91 7869228772

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