Voice Associate

5 days ago

Bengaluru, India lumens technologies Full time

**Role:

- Voice Associate**

As a Customer Associate at Lumen you will be responsible for delivering a world-class customer experience to our valued customers. This exciting opportunity will allow you exercise your excellent sales and service skills while growing within a leading technology company.

The position is responsible for fielding inbound online chats and calls from potential and existing customers, resolving complex questions, solving issues, and selling CenturyLink products and services as solutions for customer’s communication, technology, and entertainment needs.

The role includes establishing new accounts in the billing system, providing customer service and solutions to problems, handling credit inquiries, resolving customer complaints, explaining technical solutions, and asking discovery questions to understand needs.

**Minimum Qualifications**
- 2 to 4 years (only) of experience in a customer-facing or sales environment, experience handling inbound/outbound calls working with US process.

(Supporting US based customers - No Domestic Experience)
- Exemplary oral and written communications / comprehension skills in English.
- Background in a customer focused or problem-solving environment
- Promotes and sells products and services to customers
- Ability to work independently without direct, onsite supervision
- Strong customer focus, problem solving skills, and time management skills
- Experience in complaint handling and resolution
- Ability to meet and exceed monthly performance targets
- Proficient PC Windows-based computer skills. Experience in Microsoft Suite of products
- Minimum typing speed 35+ WPM

**Interview/Selection process:

- **

**Imp aspects:

- **

Job Location:

- Bangalore, Noida

Should be willing work from office from the day of onboarding

Should be willing to work in rotational US shifts, rotational week offs

**Salary**: ₹226,617.12 - ₹1,000,000.00 per year

**Benefits**:

- Cell phone reimbursement
- Food provided
- Health insurance
- Provident Fund

Schedule:

- Night shift
- Rotational shift
- US shift

Supplemental pay types:

- Yearly bonus

Application Question(s):

- Please mention your notice period

**Speak with the employer**
+91 8010461478

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