Customer Service Representative

7 days ago

Nirman Nagar Jaipur Rajasthan, India MrRepair Full time

**Job Summary**:
**Key Responsibilities**:

- Handle inbound customer calls professionally and efficiently.
- Address customer inquiries, concerns, and requests with a problem-solving approach.
- Identify opportunities to upsell additional services and products based on customer needs.
- Maintain a deep understanding of company offerings to provide accurate information.
- Build and maintain strong customer relationships through effective communication.
- Achieve individual and team sales targets while ensuring customer satisfaction.
- Accurately document customer interactions and follow up on unresolved issues.
- Adhere to company policies, guidelines, and quality standards.

**Required Skills & Qualifications**:

- Previous experience in customer service, call centers, or sales (preferred).
- Strong verbal communication and active listening skills.
- Ability to handle high call volumes and work in a fast-paced environment.
- Persuasive and confident in upselling products/services.
- Basic computer skills and familiarity with CRM systems.
- Positive attitude, patience, and ability to remain professional under pressure.
- High school diploma or equivalent (Bachelor’s degree is a plus).

**Benefits**:

- Competitive salary with performance-based incentives.
- Paid training and career development opportunities.
- Friendly and supportive work environment.
- Health benefits and paid time off (as per company policy).

Pay: ₹12,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement
- Paid sick time
- Paid time off

Schedule:

- Day shift

Supplemental Pay:

- Overtime pay
- Performance bonus
- Yearly bonus

Application Question(s):

- "Can you describe a time when you successfully upsold a product or service to a customer? What approach did you take, and how did you ensure customer satisfaction?"

**Experience**:

- Telemarketing: 2 years (required)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

Expected Start Date: 20/02/2025

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