Cce (Customer Care Executive)
13 hours ago
Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Handling customer concerns and complaints in a timely manner.
- Establishing a positive rapport with all clients and customers via phone.
Handling queries, doing itineraries and costing.
- Maintaining all the PR operations including Birthday/ anniversary wishes, MIS, guests’ feedbacks, etc.
- Excellent customer service skills that ensure client satisfaction in vacation packages and travel itinerary.
- Strong problem-solving skills that allow me to handle even the most stressful of situations, such as stranded clients, cancelled flights, overbooked hotels, and other travel emergencies
**Job Types**: Full-time, Regular / Permanent, Fresher
**Salary**: ₹14,942.00 - ₹16,288.00 per month
**Benefits**:
- Cell phone reimbursement
- Commuter assistance
- Health insurance
- Leave encashment
- Provident Fund
Schedule:
- Day shift
- Monday to Friday
- Morning shift
Ability to commute/relocate:
- Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
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