Customer Support Executive

2 days ago

Pune, India Lifetrons Full time

We are looking for a passionate and experienced individual to join us as a Customer Support Executive.

Your main goal for this role will be to provide excellent customer satisfaction to the customers. As a Customer Support Executive, you will be responsible for contacting customers and responding to their complaints in a professional manner. In addition to this, you should possess good listening skills with the ability to complete the required tasks simultaneously. Having a Bachelor’s degree in Business Administration will be added advantage.

**Responsibilities**
- Understanding the products and services provided by the company.
- Resolving customer complaints and queries.
- Providing detailed information to customers.
- Maintaining records of each phone call for future reference.
- Offering exceptional customer service and satisfaction.
- Following up with customers for any further information.
- Taking feedback from the customers.
- Maintaining a healthy relationship with the clients.
- Adhering to the company’s rules and regulations.

**Requirements**:
2-3 years of experience working as a Customer Support Executive or a similar position in the Customer Service department. Exceptional verbal and written communication skills.
- Phenomenal conflict-resolution skills.
- Good problem-solving abilities.
- A customer-oriented individual.
- Ability to meet deadlines and prioritize tasks.
- Excellent negotiation and sales skills.
- Excellent phone etiquette and active listening abilities.

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹8,000.00 - ₹22,000.00 per month

**Benefits**:

- Flexible schedule

Schedule:

- Day shift

Supplemental Pay:

- Commission pay
- Performance bonus

Ability to commute/relocate:

- Baner, Pune - 411045, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Language**:

- English (required)

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