Customer Support Executive
3 days ago
Job Title: Customer Support Executive (Voice Process) Location: Koregaon Park, Pune Company: Palmonas Department: Customer Support / Operations Employment Type: Full-time, On-site About Palmonas: Palmonas is a modern demi-fine jewelry brand offering contemporary, versatile designs that bridge the gap between fine and fashion jewelry. We focus on delivering a premium customer experience through exceptional service, design innovation, and quality craftsmanship. Job Overview: We are looking for a Customer Service Executive (Voice Process) to manage customer interactions and resolve queries through inbound and outbound calls. The role involves handling post-purchase support, addressing complaints, and ensuring a smooth and satisfying experience for every customer. Key Responsibilities: Handle inbound and outbound customer calls professionally and efficiently. Resolve customer issues related to orders, deliveries, payments, and returns. Coordinate with internal teams (logistics, warehouse, and operations) to ensure timely resolutions. Maintain records of customer interactions, comments, and complaints. Ensure customer satisfaction through prompt and accurate responses. Follow up to ensure all customer queries are closed within defined timelines. Maintain high levels of product knowledge to provide accurate information. Meet daily/weekly targets for call handling, resolution rate, and customer satisfaction. Requirements: Education: Graduate in any discipline (preferred). Experience: 1+ years in voice process or customer service (E-commerce experience preferred). Skills: Excellent verbal communication in English and Hindi. Strong listening and problem-solving skills. Ability to work under pressure and manage multiple tasks. Good computer and CRM software knowledge. Availability: Should be comfortable working on weekends and rotational shifts (if required).
-
SEO Executive
2 weeks ago
Pune, India Technical Support Executive Full timeUrgent Digital Marketing Intern Recruitment. IT WEB SERVICES looking for a talented individual to join our team as a SEO Executive. In this role, you will be responsible for developing, executing, and managing innovative SEO campaigns to support both Consumer and Enterprise businesses. This role will work cross-functionally among different teams,...
-
Urgent Digital Marketing Executive
2 weeks ago
Pune, India Technical Support Executive Full timeUrgent Digital Marketing Intern Recruitment. IT WEB SERVICES looking for a talented individual to join our team as a SEO Executive. In this role, you will be responsible for developing, executing, and managing innovative SEO Off page activity and social media marketing considering todays SEO trend. This role will work cross-functionally among different...
-
Customer Support Executive
2 days ago
Pune, India Lifetrons Full timeWe are looking for a passionate and experienced individual to join us as a Customer Support Executive. Your main goal for this role will be to provide excellent customer satisfaction to the customers. As a Customer Support Executive, you will be responsible for contacting customers and responding to their complaints in a professional manner. In addition to...
-
Customer Support Executive
1 week ago
Pune, Maharashtra, India Frido Full time ₹ 2,00,000 - ₹ 4,00,000 per yearJob Title:Senior Customer Support Executive – IVR ExpertWork Mode:onsiteWork Days:6 days a week with rotational shifts and rotational week offsAbout the RoleWe are looking for a seasonedSenior Customer Support Executive – IVR Expertwith 3–4 years of customer support experience, including at least 1.5–2 years of working extensively onIVR-based...
-
Customer Support Executive
1 week ago
Pune, India r3 Consultant Full timeJob Description Customer Support Executive (Kharadi, Pune) Location: Kharadi, Pune Role: Customer Support Executive Employment Type: Full-time Key Responsibilities: Handle customer queries professionally across assigned channels. Ensure timely resolution of issues while maintaining service quality standards. Maintain accurate records of interactions and...
-
Customer Support Executive
5 days ago
pune, India PALMONAS Full timeJob Title: Customer Support Executive (Voice Process)Location: Koregaon Park, PuneCompany: PalmonasDepartment: Customer Support / OperationsEmployment Type: Full-time, On-siteAbout Palmonas:Palmonas is a modern demi-fine jewelry brand offering contemporary, versatile designs that bridge the gap between fine and fashion jewelry. We focus on delivering a...
-
Customer Support Executive
5 days ago
Pune, India PALMONAS Full timeJob Title: Customer Support Executive (Voice Process)Location: Koregaon Park, PuneCompany: PalmonasDepartment: Customer Support / OperationsEmployment Type: Full-time, On-siteAbout Palmonas:Palmonas is a modern demi-fine jewelry brand offering contemporary, versatile designs that bridge the gap between fine and fashion jewelry. We focus on delivering a...
-
Customer Support Executive
3 days ago
Pune, India PALMONAS Full timeJob Title: Customer Support Executive (Voice Process)Location: Koregaon Park, PuneCompany: PalmonasDepartment: Customer Support / OperationsEmployment Type: Full-time, On-siteAbout Palmonas:Palmonas is a modern demi-fine jewelry brand offering contemporary, versatile designs that bridge the gap between fine and fashion jewelry. We focus on delivering a...
-
Customer Support Executive
3 days ago
Pune, India PALMONAS Full timeJob Title: Customer Support Executive (Voice Process)Location: Koregaon Park, PuneCompany: PalmonasDepartment: Customer Support / OperationsEmployment Type: Full-time, On-siteAbout Palmonas:Palmonas is a modern demi-fine jewelry brand offering contemporary, versatile designs that bridge the gap between fine and fashion jewelry. We focus on delivering a...
-
Customer Support Executive
1 day ago
Pune, India PALMONAS Full timeJob Title: Customer Support Executive (Voice Process)Location: Koregaon Park, PuneCompany: PalmonasDepartment: Customer Support / OperationsEmployment Type: Full-time, On-siteAbout Palmonas:Palmonas is a modern demi-fine jewelry brand offering contemporary, versatile designs that bridge the gap between fine and fashion jewelry. We focus on delivering a...
