Spec IT Service Center
6 days ago
Grow your career with a growing organization
Whether they’re helping people reach their long-term financial goals or providing personal wealth management strategies, every associate contributes to changing the lives of those we serve for the better. When it comes to job satisfaction, that’s hard to beat. And from a personal satisfaction perspective, you’ll enjoy the freedom to support causes that matter to you and experience a truly inclusive work environment. Your future starts now.
Technology
- Active Directory/Exchange/LDAP
- Microsoft Office (Outlook, MS word and Excel)
- VPN connectivity and token setup
General
- Graduated with Bachelors in Computer Science/any equivalent or a minimum of 3 years experience in the field is required
- Extremely good communication and customer service skills
- Identify fix and setup NT login issues
- Password Rests/unlock
- Respond to critical issues and follow escalation matrix
- Experience in troubleshooting basic Citrix issues.
- Setting up VPN connectivity / Soft and Hard token setup
- SLA, Escalation Matrix and Escalation Management.
- Act on requests from internal and external parties
- Independent worker
- Ability to follow written procedures
- Detailed and Structured
- Mult-tasker
- Quick learner
- Can troubleshoot issues and determine root cause
- Ability to work on a task independently with mínimal supervision.
- Should be ready to work in any shifts - 24x7 Support.
COVID
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