
Spec IT Service Center
2 weeks ago
Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.
Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.
IT Service Desk
- Service Desk Analyst
Technology
- Active Directory/Exchange/LDAP
- Microsoft Office (Outlook, MS word and Excel)
- VPN connectivity and token setup
General
- Graduated with Bachelors in Computer Science/any equivalent or a minimum of 3 years experience in the field is required
- Extremely good communication and customer service skills
- Identify fix and setup NT login issues
- Password Rests/unlock
- Respond to critical issues and follow escalation matrix
- Experience in troubleshooting basic Citrix issues.
- Setting up VPN connectivity / Soft and Hard token setup
- SLA, Escalation Matrix and Escalation Management.
- Act on requests from internal and external parties
- Independent worker
- Ability to follow written procedures
- Detailed and Structured
- Mult-tasker
- Quick learner
- Can troubleshoot issues and determine root cause
- Ability to work on a task independently with mínimal supervision.
- Should be ready to work in any shifts - 24x7 Support.
We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.
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